Christina Jones
Abernathy
New York,NY
10
years of professional experience
Diligent Communicator and Worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Barista and Bartender
3 Months- Engaged with guests to provide exceptional service, fostering a welcoming atmosphere within the café area.
- Operated espresso machines and grinders, ensuring optimal performance and maintenance.
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Developed signature drinks, enhancing menu offerings and customer satisfaction.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Handled cash transactions accurately, ensuring proper cash flow management.
- Collaborated with kitchen staff to synchronize food and beverage service efficiently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Manager and Master Barista
3 Months- Delivered exceptional customer service in high-volume environment.
- Prepared and served beverages according to company standards.
- Cultivated positive and inviting cafe atmosphere, encouraging repeat business.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Collaborated with team to work with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new baristas on product knowledge and operational procedures.
- Implemented process improvements that enhanced workflow and reduced wait times.
Housekeeper and Cook
1 Year 10 Months- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness and organization in guest rooms and common areas.
- Performed deep cleaning tasks, ensuring high standards of hygiene and presentation.
- Trained new staff on proper cleaning procedures and safety protocols.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Maintained cleanliness and organization of kitchen workspace in compliance with health regulations.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Reduced wait times for guests by swiftly preparing high-quality breakfast dishes in a timely manner.
- Trained new kitchen staff on food safety standards and cooking techniques.
Barista and Bartender
4 Months- Prepared high-quality beverages and food items according to standard recipes and customer preferences.
- Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies to maintain operational efficiency.
- Implemented process improvements that enhanced workflow speed and beverage quality consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Crafted signature cocktails and custom drinks based on customer preferences.
- Maintained cleanliness and organization of bar area to enhance customer experience.
Receptionist
9 Months- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
- Coordinated with stylists to optimize appointment flow and reduce wait times for clients.
- Implemented inventory tracking system for salon supplies, improving ordering efficiency and reducing shortages.
- Developed and maintained client relationships through follow-ups and personalized service initiatives.
Cell Leader and Production Trainer
5 Years 5 Months- Led production team to ensure adherence to safety and quality standards.
- Trained new team members on operational procedures and equipment usage.
- Coordinated with other managers about workflows to optimize efficiency and reduce downtime.
- Implemented process improvements and trained new trainees on the training module.
- Maintained organized work area by cleaning and removing hazards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Assembled products according to changing daily work orders and specific customer needs.
Barista and Cook
6 Months- Learned POS and memorized the whole menu and sharing knowledge and learned the expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Led with the team monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
Kids Assistant Director
10 Months- Coordinated worship services, ensuring alignment with mission and vision of the church.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies and workbook assignments.
- Assisted in organizing and overseeing assignments and have experience with infant care and childcare ages. Taught ages pre-k 3, pre-k 4, pre-5k, 1st grade, 2nd grade, 4rd grade and 5th grade.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cook Prep, Casher, Lobby Hospitality
1 Year 10 Months- Prepared and cooked menu items following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
- Assisted in training new staff on cooking techniques and operational procedures.
- Collaborated with team members to ensure timely service during peak hours.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Education
High School Diploma
- Cosmetology
Skills
Time management
Friendly and Professional
Attention to detail
Team player
Problem-solving
Cash handling
Safety Guidelines
Childcare experience
Communications
Accomplishments
I was awarded as a Valedictorian of my School.
Timeline
Barista and Bartender
Abernathy
05.2026 - 08.2026Read More
Manager and Master Barista
Starbucks
05.2026 - 08.2026Read More
Housekeeper and Cook
Best Western Plus
07.2024 - 05.2026Read More
Barista and Bartender
Marriott
03.2024 - 07.2024Read More
Receptionist
Great Clips
10.2023 - 07.2024Read More
Barista and Cook
Coyote Coffee Cafe
09.2022 - 03.2023Read More
Kids Assistant Director
Venture Church
09.2021 - 07.2022Read More
Cell Leader and Production Trainer
Reliable Sprinkler Company
07.2018 - 12.2023Read More
Cook Prep, Casher, Lobby Hospitality
Chic-Fil-A
09.2016 - 07.2018Read More
Academy Of Hair Techology
from Cosmetology
Read More
Harbor Christian Academy
High School Diploma
Read More