Madisyn Morales
Orlando
Summary
Dedicated professional with advanced problem-solving skills and a commitment to continuous learning. Strong communication abilities enhance collaboration and idea exchange. Eager to leverage creative talents in a dynamic work environment.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Bartender/Server/Barista
Marriott/Hilton
Winter Garden
12.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Prepared and served a variety of coffee beverages and teas.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other brewing equipment efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Patient Advocate
Goodless Dermatology
Orlando
07.2022 - 12.2024
- Handled inbound calls and outbound calls.
- Scheduled patient appointments efficiently.
- Delivered biopsy and lab results to patients.
- Assisting patients with medications and prescriptions.
- Coordinated comprehensive billing processes including maintenance of medical records.
- Mastered various responsibilities across reception duties, clinic support, and billing processes.
Cashier/Retail
BJ's Wholesale Club
Kissimmee
08.2019 - 07.2022
- Processed price checks, honored coupons, and collected payments accurately.
- Ensured exceptional service for customers and members.
- Addressed telephone inquiries regarding product availability.
- Demonstrated active listening skills to fulfill caller requirements efficiently.
- Worked diligently to resolve escalations efficiently.
- Supported multiple departments including self-service, MSS (Member Services Supervisor), gas station, liquor store, bopic, recovery, front door receipt checker, membership, and cash office.
Education
Associate of Arts - General Education
Valencia College
KissimmeeSkills
- Microsoft Office Proficiency
- Sales and Marketing Skills
- Email and Phone Etiquette
- Proficient in Customer Service
- Detail-oriented
- Collaborative Teamwork
- Analytical Problem-Solving
- Hardworking
- Good Attitude
- Time Management
- Willingness to Learn
- Coffee brewing
- Beverage preparation
- Cocktail mixing
- POS system operation
- Menu knowledge
- Time management
- Conflict resolution
- Customer service
References
References upon request.
Certification
- Rserving
- TIPS
Timeline
Bartender/Server/Barista
Marriott/Hilton
12.2023 - Current
Patient Advocate
Goodless Dermatology
07.2022 - 12.2024
Cashier/Retail
BJ's Wholesale Club
08.2019 - 07.2022
Associate of Arts - General Education
Valencia College