Besy Murillo
Long Beach,USA
Summary
Versatile hospitality and retail professional with extensive experience as a barista, banquet server, and stockroom associate. Skilled in delivering exceptional customer service, coordinating large-scale events, and maintaining efficient inventory and backroom operations. Adept at thriving in fast-paced environments, balancing attention to detail with strong teamwork, and communication skills. Recognized for reliability, adaptability, and the ability to support both front- and back-of-house operations, to ensure seamless guest experiences and smooth business operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista / Banquet Server
Marriott Hotels
Long Beach, CA
03.2018 - Current
- Demonstrated leadership as a Barista Lead from 2018 to 2020. Regrettably, due to the adverse impact of COVID-19, the position was eliminated in 2021.
- Prepared a wide variety of hot and cold coffee beverages, including espresso-based drinks, lattes, and seasonal specialties.
- Maintained a welcoming, and efficient service environment.
- Managed the cash register, processed payments, and reconciled daily transactions with accuracy.
- Managed inventory of coffee supplies, ensuring fresh stock availability at all times.
- Engaged with guests, providing personalized recommendations, and exceeding expectations to generate positive feedback.
- Developed a strong understanding of hotel operations and the importance of guest satisfaction.
- Extended support to various departments by actively participating in banquets, bussing, and serving duties. (Including traveling to other hotels.)
- Contributed to the successful execution of high-volume banquets, catering events, and in-room dining service.
- Set up banquet rooms with tables, chairs, linens, silverware, and glassware according to event requirements and theme.
- Serve food and beverages promptly and professionally during plated meals, buffets, and cocktail receptions.
- Assist with buffet line management, replenishing food stations, and monitoring food safety standards.
- Follow event timelines to coordinate with kitchen staff, bartenders, and event planners.
Barista Lead
Aimbridge Hospitality
Monterey Park, California
01.2024 - 08.2025
- and beverage service for guests and visitors.
- Trained and supervised baristas, upholding brand standards and consistency in drink preparation
- Provided personalized service to hotel guests, remembering preferences and enhancing their overall stay experience.
- Coordinated with other hotel departments (banquets, catering, front desk) to support big events and special requests.
- Monitored inventory and placed orders to maintain adequate stock of coffee, pastries, and supplies.
- Ensured cleanliness, organization, and compliance with health and safety regulations in the café and lobby service areas.
- Assisted with scheduling, delegating tasks, and motivating staff to meet service and sales goals.
- Handled guest concerns promptly and professionally, reinforcing hotel hospitality standards.
- Promoted seasonal offerings, loyalty programs, and hotel amenities to drive revenue and guest engagement.
- Supported banquet and catering services when needed, including beverage preparation for large events.
- I assisted with banquets by providing my services when they were short-staffed.
Merchandise Stocker
TJX Companies
Lakewood, California
10.2020 - 07.2025
- Unload merchandise shipments, and verify accuracy against invoices.
- Organize, tag, and prepare items for the sales floor according to company standards.
- Maintain a clean, safe, and organized stockroom to maximize efficiency.
- Replenish sales floor merchandise as needed, ensuring shelves and racks are full, and visually appealing.
- Assist in setting up seasonal displays and promotional floor sets.
- Operate equipment (pallet jacks, box cutters, ladders) safely and responsibly.
- Follow company loss prevention and safety procedures while handling inventory.
- Communicate with sales associates and managers to fulfill restocking needs.
- Support customer service by locating requested items in the stockroom.
- Assist with markdowns, ticketing, and price changes.
Barista / Shift Supervisor
Sheraton Hotels
San Gabriel, CA
09.2018 - 06.2020
- Supervised daily coffee bar activities, guaranteeing seamless operations and superior beverage consistency.
- Trained and mentored new baristas on advanced coffee preparation techniques, precise equipment operation, and elevated customer service standards.
- Oversaw inventory levels, managed supply ordering, and maintained all equipment in peak working condition.
- Managed inventory levels and placed orders for coffee supplies and equipment.
- Ensured compliance with health and safety regulations during food preparation.
- Coordinated staff schedules to optimize coverage during peak hours.
- Led by example to build a positive, cooperative work environment, inspiring colleagues to exceed service expectations.
- Provided crucial support to the restaurant during periods of understaffing or special events, demonstrating remarkable versatility and commitment.
Education
Bachelor of Arts - Literature
UC San Diego
La Jolla, CA06.2010
Skills
- Event setup & breakdown
- Food & beverage service
- Guest relations & hospitality
- Team leadership and collaboration
- Time management & multitasking
- Knowledge of safety & sanitation standards
- Large-group service (plated dinners, buffets, cocktail receptions)
- Inventory control and equipment Maintenance
- Attention to detail
- Microsoft Office proficiency
- Bilingual proficiency(English and Spanish)
- Flexible and adaptable
Certification
- Food Handler Certification
- Servsafe
Timeline
Barista Lead
Aimbridge Hospitality
01.2024 - 08.2025
Merchandise Stocker
TJX Companies
10.2020 - 07.2025
Barista / Shift Supervisor
Sheraton Hotels
09.2018 - 06.2020
Barista / Banquet Server
Marriott Hotels
03.2018 - Current
Bachelor of Arts - Literature
UC San Diego
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