Micaela De Giglio
Hollywood,FL
Summary
Passionate hospitality professional with over 8 years of experience in the industry. An energetic and outgoing server with great dedication to serving guests. Expert in delivering exceptional guest experiences and skilled in efficient setup and service. A quick learner who adapts to fast-paced environments and can handle multiple tasks under pressure. Proudest achievement includes leading a team to a record-breaking guest satisfaction score.
Overview
12
12
years of professional experience
Work History
Pool & Beach Server/Banquet Server/Bartender
Margaritaville Hollywood Beach Resort
Hollywood, FL
03.2018 - Current
- I worked with guest regarding anything Margaritaville, from building that rapport and giving them that personal overall experience.
- Ensured that all guests felt welcomed and were given responsive, professional and gracious service at all times.
- Always demonstrating genuine hospitality to make sure our guests have an excellent time at our resort.
- Greeting guest, taking orders as well as serving food and making drinks responsibly.
- Clean and organized the server/bar area in keeping up with the resorts philosophy, culture and standards of excellence.
- Top in sales for the department.
Cashier/Barista/Pool Server
Fontaine Bleau Hotel
Miami Beach, FL
10.2013 - 03.2018
- Greeted customers as they arrive, improving customer satisfaction.
- Took orders and accurately maintained cash resources by computing sales prices, receiving and processing payments.
- Highly skilled in providing food to the guests in an efficient and accurate manner, ensure that food is delivered quickly and of the good temperature.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Front Desk Agent
Soho Beach House
Miami Beach, FL
12.2012 - 10.2013
- Handle guest check in and checkouts professionally and in a welcoming manner.
- Adept at answering phone calls, faxing and filing.
- Schedule meetings and conferences.
- Make sure to check in any guest or visitor when they come to our hotel for safety.
- Assisted guests with common services and answered any general questions they may have.
Education
Some College -
Miami Dade Community College
Miami, FL01.2015
HS Diploma -
Miami Beach Senior High School
Miami, FL07-2014
Skills
- Bilingual - English/Spanish
- Time Management
- Team Leadership
- Event Setup & Breakdown
- Banquet Operation
- Effective Customer Upselling
Achievements
- FAU Certified (Hospitality & Tourism Management)
- BCBA (Board Certified Behavior Analyst)
- CPR Certified
Timeline
Pool & Beach Server/Banquet Server/Bartender
Margaritaville Hollywood Beach Resort
03.2018 - Current
Cashier/Barista/Pool Server
Fontaine Bleau Hotel
10.2013 - 03.2018
Front Desk Agent
Soho Beach House
12.2012 - 10.2013
Some College -
Miami Dade Community College
HS Diploma -
Miami Beach Senior High School
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