Stacie Summas
Clearwater,FL
Summary
Dedicated service professional committed to "going the extra mile" and creating memorable guest experiences. Thrives in high-volume environments that require multitasking and time management skills. Known for always smiling and working well with others.
Overview
21
21
years of professional experience
Work History
Market Attendant/Room Service/On-Call Banquet Server
Hyatt Regency
03.2020 - Current
- Welcomed guests, took orders using POS systems, and prepared food and beverages.
- Maintained a clean and fully stocked market area by monitoring inventory and restocking displays as needed.
- Delivered food and beverage orders to guest rooms.
- Served food and drinks during special events accommodating up to 400 guests.
- Assisted with the set-up and breakdown of banquet rooms such as dining tables, buffets, and other service areas.
Insurance Verification Specialist
True Verify
07.2018 - 02.2020
- Answered incoming calls, addressed patient questions, and directed calls to the appropriate staff.
- Assisted patients with understanding their insurance coverage, benefits, and eligibility.
- Updated patient records with accurate and current insurance policy information.
- Verified insurance coverage and pre-authorizations to ensure smooth claims processing.
- Communicated with insurance companies to confirm eligibility and resolve coverage issues.
Assistant Manager
Starbucks
09.2003 - 06.2018
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records
- Completed regular inventory counts to verify stock levels and plan for future needs
- Helped train and develop new and existing employees to company standards
- Assisted with barista duties, managed customer flow, and resolved escalated customer concerns.
Skills
- Food and Beverage Service
- Guest Experience
- POS System Operation
- Inventory Management
- Banquet & Event Service
- Event Setup & Breakdown
- Food Safety Knowledge
- Reliability & Punctuality
Awards
- Hyatt Employee of the Quarter: Recognized for exceptional service and dedication.
- Hyatt Engagement Champion of the Year: Recognized within the first year for outstanding guest engagement and experience.
Timeline
Market Attendant/Room Service/On-Call Banquet Server
Hyatt Regency
03.2020 - Current
Insurance Verification Specialist
True Verify
07.2018 - 02.2020
Assistant Manager
Starbucks
09.2003 - 06.2018
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