Will Egan
Woodland Hills,CA
Summary
Dynamic hospitality professional with cocktail mixing expertise and a commitment to safe service, honed at Hilton Woodland Hills Hotel. Recognized for cultivating strong customer relationships and enhancing guest experiences, while ensuring compliance with health codes. Proven ability to thrive in high-pressure environments, consistently delivering exceptional service and driving repeat business.
Overview
22
22
years of professional experience
Work History
Bartender /Server /Room Service Attendant
Hilton Woodland Hills Hotel
06.2016 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Hotel Restaurant and Rooms.
Bartender
Four Seasons Hotel
04.2011 - 08.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Mate , Grocery Attendant
Trader Joe's
01.2009 - 10.2011
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Pre manager training for ordering and receiving product.
Server
Paradise Cove Beach Cafe
04.2003 - 01.2008
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Arts - General Studies
Moorpark College
Moorpark, CA05-1993
Skills
- Cocktail Mixing Expertise
- Health codes and Alcoholic Beverage Control compliant for California
- Safe and professional service
- Communication
- Expert Knowledge of Food and Alcoholic beverages
Timeline
Bartender /Server /Room Service Attendant
Hilton Woodland Hills Hotel
06.2016 - Current
Bartender
Four Seasons Hotel
04.2011 - 08.2015
Mate , Grocery Attendant
Trader Joe's
01.2009 - 10.2011
Server
Paradise Cove Beach Cafe
04.2003 - 01.2008
Associate of Arts - General Studies
Moorpark College
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