KEITH ILLIDGE
Atlanta,GA
Summary
Experienced with coordinating student enrollment processes, ensuring accuracy and efficiency. Utilizes strong organizational skills to manage large volumes of data and documentation. Track record of building positive relationships with students and staff, fostering collaborative environment.
Overview
18
18
years of professional experience
Work History
Enrollment Specialist
Barnes & Noble DePaul
08.2021 - 05.2024
- Maintained organized shelves and ensured proper book placement.
- Processed customer transactions accurately through point-of-sale system.
- Provided exceptional customer service by addressing inquiries and concerns.
- Trained new staff on store policies and operational procedures.
- Developed product knowledge to assist customers in selecting appropriate textbooks efficiently.
- Collaborated with team members to streamline sales processes and enhance customer experience.
- Implemented promotional strategies to increase visibility of textbook offerings during peak seasons.
- Trained new associates on sales techniques and operational procedures, fostering team development.
- Led initiatives to optimize checkout processes, reducing wait times and improving overall efficiency.
- Monitored inventory levels closely to ensure adequate stock of key titles during peak selling periods, preventing stockouts or overages that could affect profitability.
- Gathered feedback from educators regarding product effectiveness in order to inform future development efforts focused on meeting user needs.
Server/Bartender Supervisor
Hearty Boys Catering
09.2018 - 03.2020
- Provided exceptional customer service in high-pressure catering events.
- Collaborated with kitchen staff to ensure timely food delivery.
- Set up and maintained dining areas for various events and occasions.
- Assisted guests with menu selections and dietary needs.
- Managed inventory of supplies to ensure adequate stock levels.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored inventory levels and assisted in stock management for optimal service supply.
- Implemented suggestions for menu improvements based on customer feedback trends.
- Maintained cleanliness and organization of dining areas for guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Apple Specialist
Apple Retail
01.2015 - 08.2015
- Assisted customers with product selection and technical inquiries.
- Demonstrated Apple products and features to enhance customer experience.
- Collaborated with team members to maintain store presentation standards.
- Resolved customer issues through effective troubleshooting techniques.
- Educated customers on software updates and device management practices.
- Engaged in ongoing product training to remain knowledgeable about offerings.
Pharmacy Technician
Walgreens
11.2006 - 05.2013
- Prepared and dispensed medications accurately following pharmacy protocols.
- Managed inventory levels, ensuring stock of medications and supplies.
- Assisted customers with prescription inquiries and medication information.
- Maintained cleanliness and organization of pharmacy work areas consistently.
Education
Master of Arts -
DePaul University
Chicago, IL06-2018
Bachelor of Science -
Wilmington University
New Castle, DE06-2012
Skills
- Effective writing ability
- Content editing proficiency
- Proficient in Final Cut Pro
- Experienced with Adobe design tools
- Strong communication abilities
- Skilled in camera techniques
- Technical computer skills
- Customer support experience
- Cocktail mixing expertise
- Mathematics skills
- Documentation management
- Reporting and analytics
Languages
English
Full Professional
Timeline
Enrollment Specialist
Barnes & Noble DePaul
08.2021 - 05.2024
Server/Bartender Supervisor
Hearty Boys Catering
09.2018 - 03.2020
Apple Specialist
Apple Retail
01.2015 - 08.2015
Pharmacy Technician
Walgreens
11.2006 - 05.2013
Bachelor of Science -
Wilmington University
Master of Arts -
DePaul University