AMBER OVEL
Killeen,TX
Summary
Experienced professional with strong communication skills seeking a position to effectively plan, direct, and coordinate project activities within specified timelines. Confident in efficiently managing all aspects of the role and consistently meeting customer expectations.
Overview
8
8
years of professional experience
Work History
ENROLLMENT SPECIALIST
TEXAS A&M UNIVERSITY CENTRAL TEXAS
2023.08 - Current
- Develop effective plans for recruiting in the assigned areas, coordinate with high school counselors and partner colleges, develop working relationships with TAMUCT members, departments, counselors, and advisors to enhance customer service and satisfaction for prospective applicants
- Review applications, work directly with applicants and their parents to resolve extenuating circumstances, complaints, and appeals of admissions denials and help the applicant with next steps
- As well as complete reports on programs/ projects
- Proposes, organizes, plans, and coordinates events.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Achieved high levels of applicant satisfaction, consistently receiving positive feedback for guidance provided.
SITE COORDINATOR
21ST CENTURY ACE
2022.05 - 2023.07
- Managed and supervised the day-to-day operation of the 21st Century Program at the assigned individual project site, assuring high-quality program services and support are delivered to participants and their families
- Recruited students to join the program
- Plan and coordinate all activities at their respective 21st Century School-based site during the School Year and Summer.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
ADMISSIONS COUNSELOR
WILLIAM PENN UNIVERSITY
2019.05 - 2022.01
- Recruited prospective students and assisted families considering William Penn for higher education
- Coordinated campus visits for prospective students and their families, showcasing the institution's facilities, programs, and resources.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
SPECIAL EVENT PHONE SALES REP
93.5 THE MIX RADIO (Summer/Seasonal Position)
2016.04 - 2022.05
- Sold radio advertising plans to businesses over phone, completed paperwork, wrote commercials, sent emails, and worked directly with customers throughout process.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
Education
Master of Education - Higher Education Leadership
TEXAS A&M UNIVERSITY CENTRAL TEXAS
Killeen, TX08.2024
Bachelor of Arts - Psychology
WILLIAM PENN UNIVERSITY
Oskaloosa, IA05.2019
Skills
- Ellucian Colleague and Recruit software
- Effective written and oral communication
- Ability to lead teams
- Customer-service oriented
- Personable
- Ability to pivot
- Critical Thinking
- Outgoing and positive personality
- Organizational and detail oriented
- Ability to excel under high pressure
- Propose, plan, and coordinate events
References
- Natisha Johnson, Program Manager, Texas A&M University Central Texas, 254-251-9182, natisha.johnson@tamuct.edu
- Alana Popa, Grant Project Director, 21st Century ACE, 302-381-8198, alanapopa@outlook.com
- Brie Woten, Accounts Payable Manager, William Penn University, 402-651-1653, WotenB@wmpenn.edu
- Arianna Davis, Photography/Videography, Ascent Media, 641-569-0682, ariannadavis9@gmail.com
Timeline
ENROLLMENT SPECIALIST
TEXAS A&M UNIVERSITY CENTRAL TEXAS
2023.08 - Current
SITE COORDINATOR
21ST CENTURY ACE
2022.05 - 2023.07
ADMISSIONS COUNSELOR
WILLIAM PENN UNIVERSITY
2019.05 - 2022.01
SPECIAL EVENT PHONE SALES REP
93.5 THE MIX RADIO (Summer/Seasonal Position)
2016.04 - 2022.05
Master of Education - Higher Education Leadership
TEXAS A&M UNIVERSITY CENTRAL TEXAS
Bachelor of Arts - Psychology
WILLIAM PENN UNIVERSITY
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