Pauline G. Lezama
Indianapolis,IN
Summary
With 19 years of professional experience, actively seeking a role in Higher Education, Student Engagement, and CRM Management. Demonstrated a proven track record in managing CRM systems, driving student recruitment efforts, and fostering meaningful student engagement through strategic communication and exceptional organizational skills. Expertise in utilizing platforms like Salesforce and Slate, and implementing innovative student engagement strategies. Strong background in university admissions and academic advising, enhancing ability to excel in this field.
Overview
19
19
years of professional experience
Work History
Senior Enrollment Coach
EducationDynamics LLC
06.2023 - 10.2024
- Managed a comprehensive database of prospective student inquiries, demonstrating strong organizational and data management skills
- Engaged in meaningful conversations to identify prospective student interests and promote program features, showcasing interpersonal and communication abilities
- Oversaw the recruitment pipeline and maintained records in CRM, highlighting proficiency in account management and technology utilization
Senior Enrollment Counselor
Indiana Wesleyan University
05.2018 - 06.2023
- Mentored and guided prospective students through the admissions process, conducting interviews via phone, Zoom, and in-person meetings
- Coordinated with program management for candidate interviews and facilitated new admission orientations, providing essential administrative support
- Promoted institutional benefits during campus tours and orientation sessions, highlighting key aspects such as class timetables and accreditation
- Assisted departmental staff with data collection and problem resolution to enhance the quality of the student experience
Program Representative
Indiana Wesleyan University
09.2016 - 05.2018
- Guided and mentored prospective students through the admissions process, conducting numerous phone and virtual interviews to assess and recruit candidates
- Collaborated with program management to coordinate candidate interviews and facilitated new admission orientations, ensuring a smooth transition for incoming students
- Promoted the academic institution's benefits during campus tours and orientation sessions, while providing administrative support and resolving issues to enhance the student experience
Enrollment Coach
Helix Education
07.2014 - 08.2016
- Guided student applicants through the enrollment process, ensuring accurate maintenance of confidential records for all consultations
- Managed and developed academic partnerships, enhancing campus relationships while staying informed on market trends affecting student success
- Assisted potential students in aligning educational goals with university programs, employing motivational techniques to drive enrollment
Admissions Representative
FORTIS Colleges and Institutes
07.2012 - 07.2014
- Managed the admissions process, ensuring full compliance with federal and state regulations concerning financial aid, credit transfer, and placement
- Developed and executed a strategic plan to enhance new student admissions, handling application processes, conducting interviews, arranging admission tests, and securing necessary credentials
- Fostered positive relationships and participated in student outreach events to attract quality students, collaborating with representatives from external institutions
Personal Banker
JPMorgan Chase
03.2011 - 06.2012
- Delivered presentations on financial products and services to consumer and small business clients, contributing to the development and retention of long-term customer relationships
- Collaborated with team members to facilitate clients with special financial needs, maintaining a high customer satisfaction rate, and identified new business opportunities to derive innovative solutions
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Assistant Retail Sales Manager
Verizon Wireless
11.2008 - 03.2011
- Led and motivated a team of sales associates to achieve and exceed monthly sales targets, while ensuring exceptional customer service and maintaining operational efficiency in a fast-paced retail environment
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Patient Services Representative
Aspen Dental
07.2007 - 10.2008
- Coordinated patient appointments, managed scheduling conflicts, and facilitated effective communication between patients and dental professionals to ensure a seamless patient experience
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
Retail Sales Manager
AT&T Wireless
07.2005 - 04.2007
- Led a dynamic sales team to consistently exceed monthly sales targets, implemented strategic sales initiatives, and enhanced customer satisfaction through effective team management and training at AT&T
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained over 20 associates to develop into productive team members with excellent product knowledge.
Education
Master of Arts - Organizational Leadership
Indiana Wesleyan University
Indianapolis, IN12-2015
Bachelor of Science - Business-Marketing
University of Phoenix
Indianapolis06-2012
Skills
- Financial Services
- CRM Software Proficiency
- Problem-Solving
- Leadership Abilities
- Customer Service Orientation
- Communication Skills
- Student Engagement Strategies
- Team Collaboration
- Salesforce
- Slate
- Ellucian/Colleague
- Microsoft Office
- Student Recruitment
- University Admissions
- Academic Advising
- Communication
- Organization
- Presentation Skills
- Attention to Detail
- Interpersonal Skills
- Leadership
- Recruitment
- Sales coaching
- Proficient in Google Suite
- Written documentation
- Proficient in Salesforce
- Building relationships
- Interpersonal relationships
- Verbal and written communication
- Physical and endurance training
- Effective communication
- Skilled in Microsoft office
Timeline
Senior Enrollment Coach
EducationDynamics LLC
06.2023 - 10.2024
Senior Enrollment Counselor
Indiana Wesleyan University
05.2018 - 06.2023
Program Representative
Indiana Wesleyan University
09.2016 - 05.2018
Enrollment Coach
Helix Education
07.2014 - 08.2016
Admissions Representative
FORTIS Colleges and Institutes
07.2012 - 07.2014
Personal Banker
JPMorgan Chase
03.2011 - 06.2012
Assistant Retail Sales Manager
Verizon Wireless
11.2008 - 03.2011
Patient Services Representative
Aspen Dental
07.2007 - 10.2008
Retail Sales Manager
AT&T Wireless
07.2005 - 04.2007
Master of Arts - Organizational Leadership
Indiana Wesleyan University
Bachelor of Science - Business-Marketing
University of Phoenix