Dolores Rodriguez
ChartSpan
Fort Worth,TX
1
Certification
14
years of professional experience
Achieved successful remote customer service roles through targeted job search. ,Delivered exceptional service backed by over five years of call center experience. ,Streamlined appointment scheduling through effective inbound call handling. ,Executed multitasking strategies across diverse web interfaces. ,Engaged customers in meaningful conversations to improve satisfaction. ,Optimized workflow with Greenway and Salesforce CRM applications. ,Validated Medicare and other insurance information with accuracy. ,Adapted to remote work requirements with ease. ,Navigated high-volume environments, managing outbound calls efficiently. ,Maintained productivity with up to 175 calls per day. ,Demonstrated quick learning capabilities and commitment to growth. ,Consistently surpassed goals, achieving over 100 appointments monthly.
Work History
Enrollment Specialist
1 Year 4 Months- Enrollment clients in our chronic care management program.
- Update patient charts.
- Let patients know the benefits of chart span.
- Using dialer and being proficient in nice/max
- Getting inbound and making outbound calls daily
- Hitting daily goal of atleast 7 enrollments per day.
- Hitting atleast 15 calls per hour as well.
BDC Representative
8 Months- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided
- Scheduling customer for a time and date that works best for them. And scheduling them in a timely manner to get next phone call.
Sales Representative
7 Months- Use automatic filter system to reach out to current and potential customers to sell or upsell lawn care. We use scripts and rebuttals to really help push that sale. Disposition calls correctly and really drive for the sale
- Great with time management.
- Customer service.
- Fast learner
- Sales
- Sales goals
Customer Service Representative
2 Years 11 Months- Call prospects and talk about how great oak street health is. Get prospect to set an appointment with closest center to them and gather insurance information as well. Really make a connection with prospect.
- Hit monthly goals and I give Great patient care. I’m the first person a patient speaks with and I always make the experience enjoyable and easy to understand.
- Efficient in sales force as well.
- Efficient in green way and one source
- Familiar with Medicare insurance
- Efficient in call center environments
- Used to high demand call volume and working under pressure.
- Able to reach quotas giving to me
BDC Representative
2 Years 2 Months- I set appointments in the computer using. I Make about 90-120 calls a day. I would make call to customers about their parts they ordered. I learned how to file. I even went as far as to learn express writing skills such as writing customers up for oil changes and tire rotations and minor problems they complained about. Learning about the dealership business and how to satisfy the customer. I make and take roughly about 300-400 calls Per day. Cdk experience. Filing experience. I also have service writing experience about 8 months of experience.
Telemarketer
11 Months- I take out bound and inbound calls for us bank customers. Also be able to multitask. Take information and enter it the data base. Make an effort to satisfy the customer with great customer service and make sales to reach my goal for that day. Also know the system well enough to navigate it.
Independent Insurance Agent
4 Months- We Made phone calls to set up kitchen table appointments and make commission based sales. We did a lot of cold calling to sell Insurance. I try to get the best deal for my clients and help them get out of debt to save them money. I also look for new people to join my team in order to build a good business. Also I set a new goal for myself every month and try to meet the goal each month.
Sales Associate
5 Months- The job duties were to make sure every customer had a good experience shopping with us. Help the customer find what they were looking for and sell them the "whole project" in whatever project they were trying complete. Also during the night shifts I would clean up my department and made sure the store was organized and neat for the customers in the morning. If needed I would also help load or unload cars.
Waitress
8 Months- I was in charge of making sure all residents were seated and comfortable. The take orders and follow the persons diet sheet exactly. Then serve them the proper food they needed that day. Also to serve them each course in a timely manner and clear the tables as they finished. I would set the tables for breakfast, lunch and dinner. Also to report if we saw the residents weren't themselves or somebody was in danger.
Clean up crew
3 Months- I was in charger of cleaning all machines assigned to me that day. I was to clean them in a timely manner and make sure they were cleaned properly. I was also in charge of cleaning the bathrooms and break room at the end of each day. If needed I would also clean the offices.
Waitress/Hostess
2 Years 4 Months- This was a seasonal job during the summers. I would seat customers at the table and get them drinks. Also take orders and bring the food. I would clean up the area and help the cook clean the kitchen if necessary.
Education
High school or equivalent
Skills
Financial sales
Data analysis skills
Phone communication
Windows
Documentation review
Warm calling
Typing
Office experience
Computer skills
Computer literacy
Hospitality
Marketing
Customer service management
Front Desk
Maintenance
Ellucian
Technical Proficiency
VoIP
Technical support
Acting
Grammar Experience
4G/LTE
Presentation skills
Editing
Negotiation
Conducting sales calls
Cash handling
Conflict management
Computer operation
Scrum
Patient interaction
Automotive service
Empathy
Live chat
Order entry
Word processing
Email customer support
Customer relationship management (CRM) systems
Achieving HIPAA compliance
Organizational skills
IOS
Inside sales
Cold Calling
Financial services
Medical scheduling
Communication skills
Customer inquiry handling
Data collection
Analysis skills
Business development
CRM system proficiency
Client interaction via phone calls
Senior care
Computer hardware
Multi-line phone systems
Software troubleshooting
Client services
Microsoft Access
Data entry
Phone etiquette
Search engines
VPN
Outside sales
Time management
Social listening
English
Microsoft Office
ICD-10
Microsoft Excel
Upselling
Google Docs
Insurance verification
CRM Software
Microsoft Word
Medical terminology
Caseload management
Administrative experience
Salesforce
Medical documentation
Maintaining patient confidentiality
Patient service
Appointment scheduling
Telemarketing
Writing skills
Order fulfillment
Commission sales
Zoom
Technical sales
Customer service
Outbound calling
Sales pipeline management
Account management
Data management
Medical office experience
Customer communication
Medical records
Decision making
Productivity software
Call center agent experience
Agile
HIPAA
Research
Customer support
Databases
Task prioritization
Certification
Driver's License
Awards
Sheriffs award, January 2015, This award is offered to kids who have more than 100 hours of community service each year. I have won this award twice one in 2014 and 2015., I also helped organize fundraiser with the help of adult mentors. But they really helped me strive for a greater future being in the leadership
Additional Information
Authorized to work in the US for any employer
Timeline
Enrollment Specialist
ChartSpan
02.2025 - CurrentRead More
BDC Representative
Ken Garff Automotive Group
02.2024 - 10.2024Read More
Sales Representative
Weed Man Lawn Care East Idaho
07.2023 - 02.2024Read More
Customer Service Representative
Oak Street Health
08.2020 - 07.2023Read More
BDC Representative
Continental Mitsubishi
06.2017 - 08.2019Read More
Independent Insurance Agent
Primerica
04.2017 - 08.2017Read More
Telemarketer
Dial America - Culture
10.2016 - 09.2017Read More
Sales Associate
Home Depot
10.2016 - 03.2017Read More
Waitress
PLYMOUTH PLACE SENIOR LIVING
02.2016 - 10.2016Read More
Clean up crew
Talerico Martin bakery.
11.2015 - 02.2016Read More
Waitress/Hostess
Mccaffertys pub
05.2012 - 09.2014Read More
Argo Community High School
High school or equivalent
Read More