Ashley Mallett
Kosciusko,MS
Summary
Experienced professional with a versatile background in healthcare as a Patient Services Representative, financial services as a Relationship Banker, and retail as a Customer Accounts Advisor. Adept at delivering exceptional customer service, I have also served as a Customer Service Specialist, Administrative Assistant, and Call Center Representative, honing strong communication and administrative skills. Additionally, my experience as a Financial Customer Service Representative has equipped me with financial acumen and regulatory compliance expertise. Seeking a remote opportunity to leverage my diverse skill set and commitment to customer satisfaction in a dynamic and virtual environment.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Pearson VUE
05.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
Patient Services Representative
Amerisource Bergen (Temp)
10.2023 - 03.2024
- Effectively communicate with patients, providing clear and empathetic assistance to address inquiries, appointment scheduling, and information requests
- Proficiently manage appointment schedules, ensuring timely and accurate coordination between patients and healthcare providers
- Verify patient insurance information, ensuring accuracy and compliance with healthcare regulations, contributing to seamless billing processes
- Accurately enter and maintain patient information in databases, demonstrating attention to detail and adherence to data confidentiality protocols
- Resolve patient concerns and issues promptly, displaying strong problem-solving skills and a commitment to delivering a positive patient experience.
Relationship Banker
Trustmark Bank
03.2023 - 10.2023
- Proactively identify customer needs and make appropriate referrals through effective sales and service efforts
- Service, sell, and cross-sell a range of financial products, including deposit accounts, loan products, insurance, and cash management services
- Safeguard the bank's assets and ensure the security of the working environment while accurately processing various transactions such as deposits, withdrawals, wire transfers, and loan payments
- Efficiently maintain and balance a cash drawer, demonstrating proficiency in abundant cash handling, and handle account opening, closing, and maintenance tasks
- Achieve quarterly sales and referral goals by providing excellent customer service, transforming service into sales, and making outreach calls to customers and prospects.
Customer Accounts Advisor
Aaron's Furniture
09.2022 - 03.2023
- Expertly manage customer accounts, ensuring accurate and up-to-date information while addressing inquiries and concerns
- Demonstrate in-depth knowledge of Aaron's Furniture products, providing valuable recommendations to customers based on their needs and preferences
- Process customer payments, financial transactions, and account adjustments efficiently, maintaining compliance with company policies and procedures
- Handle collections activities with a customer-focused approach, resolving issues, and collaborating with customers to achieve positive outcomes
- Engage with customers in a friendly and helpful manner, building strong relationships to enhance their overall experience with Aaron's Furniture.
Customer Service Specialist
Randstad
08.2022 - 09.2022
- Resolved customer inquiries and complaints in a timely manner to ensure customer satisfaction
- Attain and upkeep customers' accounts, ensuring updated information in the store computer system and documenting payment appointments
- Directly contact customers for lease agreement renewals through home visits and phone calls, emphasizing the benefits of timely payments
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals
- Assist with merchandise returns, guest deliveries, and clean and certify returned items in the Quality Assurance Center
- Safely operate the company vehicle, load and secure products, maintain vehicle sheets, and perform weekly maintenance, while also supporting the Sales Team and performing other duties as requested by management.
Administrative Assistant
Mississippi Department of Child Protection Services
11.2021 - 08.2022
- Efficiently manage and organize documents, files, and records to ensure accuracy and accessibility for the Mississippi Department of Child Protection Services
- Coordinate and schedule meetings, appointments, and events, demonstrating strong organizational and time management skills
- Serve as a communication liaison between department staff, clients, and external stakeholders, ensuring prompt and accurate information flow
- Perform data entry tasks accurately, contributing to the generation of reports and maintaining databases essential to department operations
- Provide comprehensive administrative support to department personnel, including handling phone calls, managing calendars, and assisting with various tasks to enhance office efficiency.
Call Center Representative
C-Spire Wireless
10.2020 - 11.2021
- Provide prompt and courteous assistance to customers, addressing inquiries, resolving issues, and ensuring a positive experience with Cspire Wireless
- Handle a high volume of inbound calls, demonstrating effective communication skills and the ability to navigate customer inquiries efficiently
- Demonstrate in-depth knowledge of Cspire Wireless products and services, offering accurate information and solutions to meet customer needs
- Effectively troubleshoot and resolve customer concerns, escalating complex issues when necessary, and maintaining a focus on customer satisfaction
- Perform accurate data entry, documenting customer interactions in the system and contributing to comprehensive call center records.
Financial Customer Service Representative
Advance America
01.2018 - 10.2020
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
- Demonstrate expert knowledge of Advance America's financial products, including loans and other services, to assist customers effectively
- Provide exceptional customer service by addressing inquiries, processing financial transactions, and ensuring a positive experience for customers
- Adhere to regulatory and company policies in financial transactions, ensuring compliance with industry standards and maintaining customer confidentiality
- Resolve customer issues and concerns promptly, employing effective problem-solving skills and striving for optimal customer satisfaction
- Support sales initiatives by promoting additional financial products and services to customers, contributing to the overall growth and success of Advance America.
Education
Associate of Applied Science - Psychology
Holmes Community College
Goodman, MS07.2024
High School Diploma -
McAdams High School
Sallis, MS05.2013
Skills
- Benefits Administration
- Call Center Operations
- Communication
- Credit Card Transactions
- Deposits Handling
- Filing
- Insurance Knowledge
- Leadership
- People Skills
- Professional Communication
- Quality Assurance
- Research Skills
- Sales Expertise
- Scheduling
- Service Excellence
- Sports Industry Knowledge
- Testing
- Troubleshooting
- Wire Transfers
- Account Management
- Billing
- Cash Management
- Complaint Resolution
- Customer Service
- Employee Performance Evaluation
- Financial Management
- Inventory Management
- Management Skills
- Proactive Sales
- Progress Monitoring
- Referral Generation
- Retail Experience
- Sales Training
- Security Procedures
- Spreadsheet Management
- Customer Support
- Training Delivery
- Typing Proficiency
- Wireless Technology Understanding
References
References available upon request.
Timeline
Enrollment Specialist
Pearson VUE
05.2024 - Current
Patient Services Representative
Amerisource Bergen (Temp)
10.2023 - 03.2024
Relationship Banker
Trustmark Bank
03.2023 - 10.2023
Customer Accounts Advisor
Aaron's Furniture
09.2022 - 03.2023
Customer Service Specialist
Randstad
08.2022 - 09.2022
Administrative Assistant
Mississippi Department of Child Protection Services
11.2021 - 08.2022
Call Center Representative
C-Spire Wireless
10.2020 - 11.2021
Financial Customer Service Representative
Advance America
01.2018 - 10.2020
Associate of Applied Science - Psychology
Holmes Community College
High School Diploma -
McAdams High School