Monica Carter
Austin,Texas
Summary
Dynamic professional with a diverse background in test administration, education, counseling, and administrative support. Excelled in creating positive environments, whether for test-takers or therapy clients, showcasing strong collaboration and attention to detail. Equipped with strong problem-solving abilities,and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Test Administrator
Pearson VUE
06.2015 - Current
- Collaborate with multiple team members to welcome and admit testing candidates for computer-based exams.
- Effectively convey examination process to ensure that all test takers thoroughly understand it.
- Actively monitor up to 20+test takers, to ensure adherence to testing policies and procedures.
- Assist with test administration logistics, such as distributing and collecting test materials.
- Stay informed about regulations related to 40+ exams and make sure that they are followed properly.
- Provide excellent customer service to test takers and address any questions or concerns they may have.
- Train new team members on testing procedures and best practices.
Guest Educator
Round Rock ISD
02.2013 - 09.2015
- Successfully filled in for regular classroom teachers in various subjects and grade levels, adapting quickly to new environments and routines.
- Facilitated classroom discussions and activities to encourage critical thinking and active learning.
- Maintained safe and positive learning environment by managing student behavior and addressing any concerns or conflicts.
- Successfully taught an Applied English class for permanent teacher out on short leave.
Full-Time Staff Counselor
Hyde Park Counseling Center
04.2011 - 12.2013
- Provided individual therapy sessions to a diverse caseload of clients.
- Worked collaboratively with clients to develop coping skills and improve overall well-being.
- Participated in regular clinical supervision and professional development activities.
- Attended regular staff meetings and participated in case consultations to ensure comprehensive and effective care for clients.
- Maintained accurate and confidential client records and progress notes.
- Demonstrated cultural sensitivity and inclusivity in working with diverse populations.
- Collaborated with colleague to organize, implement, and co-facilitate a grief recovery support group for the community.
Administrative Assistant I and Insurance Billing Clerk
Hyde Park Counseling Center
06.2010 - 04.2011
- Greeted and welcomed clients in a professional and friendly manner; ensuring all inquiries were addressed promptly and accurately.
- Assisted with daily administrative tasks such as answering phones, responding to emails, copying and filing documents, managing office supplies, and processing incoming and outgoing mail.
- Coordinated and scheduled counseling appointments for all team members.
- Verified insurance coverage and collected payments for counseling services rendered.
- Updated and maintained the client database for 80+ clients, ensuring accuracy of all data.
- Handled sensitive and confidential information with discretion and professionalism.
- Prepared various reports, for all staff, at the request of the Director of Counseling.
Education
Master of Arts - Marriage and Family Counseling
Southwestern Baptist Theological Seminary
Fort Worth, TexasBachelor of Arts - Sociology
Texas State University
San Marcos, TexasSkills
- Time Management
- Oral and Written Communication
- Organizational/Planning Skills
- Strong Problem Solver
- Excellent Customer Service
- Data Entry
- Payment Processing
- Flexible and Adaptable
- Maintaining Confidentiality
- PC and Mac Computers
- Microsoft Office (Word, PowerPoint, Outlook)
- Social Media Knowledge
Timeline
Test Administrator
Pearson VUE
06.2015 - Current
Guest Educator
Round Rock ISD
02.2013 - 09.2015
Full-Time Staff Counselor
Hyde Park Counseling Center
04.2011 - 12.2013
Administrative Assistant I and Insurance Billing Clerk
Hyde Park Counseling Center
06.2010 - 04.2011
Master of Arts - Marriage and Family Counseling
Southwestern Baptist Theological Seminary
Bachelor of Arts - Sociology
Texas State University
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