Paulina Montoya
Orlando ,FL
Summary
Proactive Server with 5 years of experience working in restaurants Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Detailed organizer of service operations with versatility in stressful circumstances. Motivated Person with years of experience successfully serving customers in busy environments. Recognized for significantly increasing guest check averages and sales. Collaborative, thoughtful team worker with clear, comprehensive and directive supervision.
Energetic Banquet Bartender and Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Offering 5 years of food service experience.
Overview
11
11
years of professional experience
Work History
On Call Banquet Server
Four Seasons Hotels And Resorts
07.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Arranged linens and table settings according to seating plan and event theme.
- Executed synchronized meal service simultaneously serving multiple guests.
Banquet Server
Loews Hotels
Orlando
01.2020 - 01.2022
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Space 220 (Epcot)
09.2021 - 03.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Disney (Epcot)- Italian Pavilion- Via Napoli
06.2020 - 02.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Checked identification to enforce age regulations for alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Server / Bartender
Agave Azul Mexican Cuisine
04.2020 - 06.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Prepared beverages and filled food orders for customers.
Server
Cheesecake Factory
11.2019 - 01.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers
- Managed food resources, memorized orders and coordinated service in Many tables in the restaurant.
Teacher
Kiddie U
01.2015 - 08.2019
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Completed daily reports, meal count sheets and attendance logs.
- Incorporated multiple types of teaching strategies into classroom.
Education
Early Childhood Education - Education
Universidad San Buenaventura
Medellin/ Colombia 11.2014
Standard - First Aid - CPR
National CPR Foundation
Orlando, Fl 05.2019
Certified Food Handler - Food Handler
State Food Safety
Orlando, FL10.2019
Skills
- Menu Memorization
- Hospitality Service Expertise
- High-Volume Dining
- Communication skills
- Menu presentation
- Beverage preparation
- Cash handling expert
- Food and beverage pairings
- Bill Computation
- Food Sales and Promotion
- Guest Relations Management
- Guest Seating Arrangements
- Daily Specials Memorization
- Sales expertise
Timeline
Server
Space 220 (Epcot)
09.2021 - 03.2023
On Call Banquet Server
Four Seasons Hotels And Resorts
07.2021 - Current
Server
Disney (Epcot)- Italian Pavilion- Via Napoli
06.2020 - 02.2021
Server / Bartender
Agave Azul Mexican Cuisine
04.2020 - 06.2020
Banquet Server
Loews Hotels
01.2020 - 01.2022
Server
Cheesecake Factory
11.2019 - 01.2020
Teacher
Kiddie U
01.2015 - 08.2019
Early Childhood Education - Education
Universidad San Buenaventura
Standard - First Aid - CPR
National CPR Foundation
Certified Food Handler - Food Handler
State Food Safety