Cherie Long
Portland,OR
Summary
Customer Service Professional with over 25 years of experience in delivering exceptional service and fostering customer satisfaction. Proven ability to adapt to various roles, whether leading teams or following directions, ensuring effective collaboration. Combines a strong passion for operational efficiency with a commitment to quality outcomes. Career goals include further enhancing customer service strategies and driving team performance.
Overview
25
25
years of professional experience
1
1
Certification
2
2
Bachelor Degree
2
2
years of post-secondary education
Work History
Banquet Server (On-Call)
Hyatt Regency Portland
Portland, OR
04.2024 - Current
- Served hors d'oeuvres to guests.
- Promote high standards of guest satisfaction through effective service.
- Set banquet tables to meet function specifications
- Provide food and beverage service, including meals, condiments, and accompaniments.
- Ensure menu knowledge
- Cleared tables of China, glassware, and silverware at the end of meal service.
- Ensure guest satisfaction throughout the meal service
- Respond to guest requests in a friendly, timely, and efficient manner
- Supported colleagues and departments to ensure harmonious collaboration.
- Assist others with side work including, but not limited to cleaning, stocking, folding napkins
Catering Event Manager/Lead Server
Elephants Delicatessen
Portland, OR
11.2017 - Current
- Served as primary contact person responsible for responding to inquiries about events.
- Organized offsite events by managing event workflow and staff.
- Ensured accurate gathering of event items such as linen, chinaware, serving utensils, barware, alcohol and food for timely delivery.
- Prepared event venue to include bar service and dining area setup.
- Executed table-side food service.
- Streamlined communication channels for enhanced event coordination with sales staff.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
Lead Server/Bartender
Hawk Creek Cafe
Neskowin, OR
02.2022 - 10.2022
- Company Overview: This is a destination location of the coast with the Hawk being the only full service restaurant with 70 seats
- Achieved daily sales ranging between $3-4K during peak season.
- Hosted, answered two phone lines for to go orders, served guests, made their cocktails, and delivered their food in an expedited fashion
- Developed bar menu and managed orders for beer, wine, spirits.
- Ensured POS reflected the latest menu alterations.
- Maintained staff schedules
Owner/Front of House Manager
The Coop
Portland, OR
10.2015 - 04.2017
- Managed food and beverage inventory by overseeing supply and menu creation processes.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed industry trends to develop competitive strategies.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Education
Bachelor of Social Science And Science - Geography And Geology
Portland State University
Portland, OR 09.2011 - 03.2014
Associate in Science (AS) - Environmental Science
Portland Community College
Portland, OR01.2011
Culinary Certificate - Confectionery Arts
L'Academie de Cuisine
Gaithersburg, MD04.2005
Skills
- Attention to Detail
- Time Management
- Problem Solving
- Mac OS X
- MS Windows
- Data Entry
- Bookkeeping
- Restaurant Management
- Bartending
- Customer service
- Event Planning
- Events Management
- Administrative experience
- Banquet preparation
- Wine service
- Post-event breakdown
- Dining area maintenance
- Cash handling
- Proper food handling
- Tableside service
- Event setup
- Menu memorization
- POS
Certification
- Oregon Liquor Control Certification, 06/15/2027 A license to serve alcohol in Oregon
- Food Handler Certification, 10/10/2027
Timeline
Banquet Server (On-Call)
Hyatt Regency Portland
04.2024 - Current
Lead Server/Bartender
Hawk Creek Cafe
02.2022 - 10.2022
Catering Event Manager/Lead Server
Elephants Delicatessen
11.2017 - Current
Owner/Front of House Manager
The Coop
10.2015 - 04.2017
Bachelor of Social Science And Science - Geography And Geology
Portland State University
09.2011 - 03.2014
Associate in Science (AS) - Environmental Science
Portland Community College
Culinary Certificate - Confectionery Arts
L'Academie de Cuisine
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