Hospitality professional experienced in managing high-volume events and ensuring guest satisfaction. Focused on teamwork and adaptability while meeting service needs. Delivers exceptional service, efficiently handles guest requests, and maintains polished dining experiences.
Work History
Banquet Server (On-Call)
2 Years 11 Months
The Diplomat Beach Resort, Curio Collection by Hilton | 11.2023 - Current
Serve guests at banquet events, taking care of food and beverage needs
Delivered exceptional service to guests during high-pressure events
Collaborated with event teams to facilitate seamless service during functions
Restaurant Server ( Part Time)
3 Years 1 Month
Sonesta Fort Lauderdale Beach | 09.2023 - Current
Served guests during breakfast and lunch, taking orders and delivering meals to enhance dining experience
Met guests’ needs throughout dining experience, providing attentive service to ensure satisfaction
Presented guests with checks and processed payments accurately to streamline checkout process
Delivered attentive table service while anticipating guest needs and maintaining polished dining experiences.
Processed accurate food and beverage orders through POS systems with prompt coordination to kitchen staff.
Banquet Server (On Call)
10 Years 9 Months
Seminole Hard Rock Hotel | 01.2016 - Current
Served meals, cocktails, and beverages at banquet events to enhance guest experience
Served as a cashier and bartender, ensuring smooth service flow
Provided exceptional guest service to meet and exceed guest expectations during events
Work as a cashier and bartender when required, ensuring smooth service flow
Education
High School Diploma
Mercedes Indacochea
Bachelor of Arts - Hotel Management
Center of Tourism and Hotels
Skills
Hotel server experience
POS System Operation
Communication and customer service
Fast-paced multitasking
Service orientation
Adaptive problem solving
Timeline
Banquet Server (On-Call)
The Diplomat Beach Resort, Curio Collection by Hilton