Mikaela Rosenberg
Littleton,CO
Summary
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.. Proactive and known for maintaining polite and professional demeanor even under stress. Offers expertise in multiple positions flexible and reliable. with 6 years of experience in luxury hotel setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
On Call Banquet Server
The Ritz Carlton Denver
Denver, CO
01.2017 - 05.2019
- Decorating Setting tables creating the perfect environment to impress guest, and create unforgettable experience .
- Always Smile, greet, anticipate guest needs, work collaboratively with team serving promptly in synchronization, Memorize food & beverage menu items as well as information regarding preparation methods. Answer questions regarding menu and assist guests in making selections. Ensuring to communicate allergy's and special requests to kitchen staff.
- Flexible and available to work any day of the week / shift, holidays and stay late when needed.
- Adaptable to sudden changes. Experienced and willing to work in various positions such as serving, bartending, coat check, loss prevention and more
- Consistently demonstrate a positive attitude, A high level of Respect, Professionalism, Honesty integrity, and teamwork .Check guest satisfaction levels throughout the event ensuring needs are met. Address any complaints/concerns and immediacy offer a resolution before problem escalates
- Maintain cleanliness of work area throughout shift including tables, chairs and floors. Collect dishes promptly after each course, cleared crumbs refilled glassware. Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished. Assisted in breakdown of tables, chairs, linens, and other equipment.
- Tips certified.
Office Coordinator Housekeeping
The Ritz Carlton Denver
Littleton, CO
02.2014 - 05.2019
- Planned directed and oversaw the servicing of 202 guest-rooms and all public areas of hotel on daily-basis
- Supervised and led 30 to 35 employees daily
- Responsible for opening every morning, Creating Daily Room Assignments.
- Making sure rooms are ready by expected arrival times
- Creating houseman checklists, Insuring all special requests are fulfilled.
- Submitting purchase requests to management, Inventory maintaining office and storeroom supplies.
- Answering all phone, radio calls and responding to emails, Communicating with my team, guests, other departments and management.
- Calculating and billing all laundry charges
- Solve problems immediately, Report all defects, Sending rapid responses to engineering
- Create detailed logs of daily operations, Maintain and organize all files
- Checking occupancy to ensure proper staffing for the fallowing day
Loss Prevention Officer
The Ritz Carlton Denver
Denver, CO
11.2014 - 03.2019
- Secure premises and personnel by patrolling all areas of the property,
- monitoring surveillance systems and Conducting daily hazard inspections
- Immediately respond to all emergency calls and situations, by utilizing first aid and CPR procedures,
- Ensure the safety of all guests and employees
- Handle all injuries write incident and accident reports, investigate and document and report claim to workers compensation carrier ,
- communicate with emergency personal when necessary
- Maintain optimum professionalism
- Keep restricted and highly Sensitive information confidential
- Deliver extensive security to high profile guests upon request
- Provide private escorts to VIPs,
- Office responsibilities, complete daily audits, Distribute keys & radios to employees, keeping inventory logs, check in authorized visitors
- .Enter all lost and found items in system, send fedex packages, handle all incoming/ outgoing mail,
- Enforce safety regulations and policies respond to suspicious activity escort unwelcome personal off property
- Defuse escalated altercations and guest disturbances
Housekeeping
The Ritz Carlton Denver
Littleton, CO
02.2014 - 11.2014
- Cleaning guest rooms and bathrooms
- Ensuring all guest rooms were up to standard
- Replacing all amenities and linens,
- Making sure product placement was correct,
- Maintaining high inspection scores,
- Anticipating wants and needs of guests
Education
Aesthetic Laser Technission - Medical Aesthetics
National Laser Instatute
Scottsdale Arizona04.2021
Skills
- Leadership -organizing, prioritizing daily team tasks, supervising a team of 20 or more being considerate and helpful and respectful
- Interpersonal & Communication - speaking to guests, coordinating with my team, leaders and all other Departments always remaining courteous, respectful ,polite and kind at all times
- Planning and Research - gathering information to ensure efficiency in Events, daily operations and guest stays
- Flexibility -willing to work any days, hours ,pick up shifts and stay late trained in multiple departments and positions
- Resilience - ability to deal with setbacks, stressful situations and changes throughout the day
- Self- Management - prioritizing duties, working under pressure and managing time efficiently
- Teamwork -Assist coworkers, Get along and work well with others
- Hotel Operations - trained on scheduling, purchasing, budget cost reduction, labor, CPOR shipping and receiving
- customer satisfaction- exceeding exceptions, ensuring exceptional service, creating a flawless experience, unforgettable memories
- Respect Commitment Honesty and Integrity
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certifications/Licenses
- Certified Tips, The Ritz carlton - 2017
- CPR & First Aid/ Bloodborne Pathogens- The Ritz carlton 2015
- Certified Aesthetic Laser Technician National laser institute -2021
Certifications/Licenses Aesthetic Laser Technician, Tips CPR & First Aid Bloodborne Pathogens Nominated for 5-star employee of the year, Nominated by my supervisor and 2 ladies I supervised
.
Timeline
On Call Banquet Server
The Ritz Carlton Denver
01.2017 - 05.2019
Loss Prevention Officer
The Ritz Carlton Denver
11.2014 - 03.2019
Office Coordinator Housekeeping
The Ritz Carlton Denver
02.2014 - 05.2019
Housekeeping
The Ritz Carlton Denver
02.2014 - 11.2014
Aesthetic Laser Technission - Medical Aesthetics
National Laser Instatute
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