CHRISTINA JOSEPH
Grand Blanc
Summary
Dynamic nursing leader with extensive experience in emergency care and clinical operations management. Proven track record in supervising clinical services, driving operational excellence, and ensuring compliance with regulations. Skilled in team mentoring and promoting interdisciplinary collaboration to enhance patient-centered care in high-pressure settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Emergency Care Center/Observation Unit Manager
Covenant Healthcare
Saginaw
10.2023 - Current
- Directed daily operations for high-volume 65-bed level II trauma and emergency care center, overseeing patient flow, staffing, clinical quality, and regulatory compliance in a 24/7 environment.
- Managed multidisciplinary team of nurses, clinical associates, unit coordinators, support staff, and leadership, focusing on hiring, onboarding, scheduling, performance evaluations, and professional development.
- Led strategic staffing optimization, expanding emergency care center from 47 beds to 65 beds, increasing capacity by 38% and enhancing patient throughput.
- Reopening efforts reduced wait times and improved door-to-provider metrics while bolstering surge readiness during peak volume.
- Collaborated with physicians and hospital leadership to optimize care coordination, bed management, and escalation pathways for critical cases.
- Oversaw departmental budgets and resource allocation while ensuring cost-effective operations without compromising patient care quality.
- Utilized data dashboards and KPIs to monitor performance trends and drive strategic improvements across both units.
- Achieved or exceeded Press Ganey 'likely to recommend' benchmarks by enhancing patient experience through rounding and staff coaching.
Occupational Health Registered Nurse/Supervisor
General Motors
Burton
06.2021 - 08.2023
- Directed daily operations of multiple medical clinics, ensuring compliance with regulatory and organizational standards.
- Supervised, supported, and developed nursing staff, managing staffing requirements and resource allocation.
- Led staff meetings, first responder trainings, and collaborated with plant leadership to promote effective communication and safety.
- Audited clinical documentation and maintained compliance with OSHA and state regulations.
- Managed complex work-comp and disability cases, coordinating return-to-work accommodations and maintaining confidentiality.
- Participated in safety and operations committees to review occupational injuries and improve safe work practices.
- Reviewed and revised policies and procedures to enhance clinical efficiency and compliance.
- Oversaw emergency response planning, BBP training, and vaccine management for staff health initiatives.
Occupational Health Registered Nurse
Advantis Occupational Health LLC
05.2020 - 06.2021
- Delivered medical care for occupational injuries, return-to-work, and qualification exams, responding to emergency calls as needed.
- Provided individualized medical counseling and coordinated examination requirements for employees.
- Managed COVID-related illnesses, documentation, testing, contact tracing, and state reporting.
- Assisted with vaccine inventory management and documentation, supporting staff health initiatives.
- Served as preceptor for new RNs and provided coverage for lead RN responsibilities.
- Advocated for employee health, safety, and rights, ensuring compliance with organizational and regulatory standards.
Executive Director
Charter Endoscopy Center
Flint
04.2015 - 06.2020
- Provided administrative and clinical oversight for ambulatory surgery center operations, including safety, infection control, and compliance.
- Supervised and developed clinical and clerical staff, overseeing hiring, training, and performance management.
- Maintained compliance with accreditation, OSHA, state, and CMS regulations, leading audits and corrective actions.
- Led board and operational committee meetings, contributing to strategic planning and budget management.
- Directed expansion of service lines and facility upgrades, ensuring regulatory and operational readiness.
Staff RN
Cardiology Institute Of Michigan
Flint
07.2012 - 07.2014
- Prioritized and executed patient care based on condition, delegating tasks to ensure safe and efficient care delivery.
- Assessed patient status and triaged concerns, communicating with physicians and coordinating care plans.
- Educated patients and families on diagnoses, treatment options, and medication management.
- Collaborated with interdisciplinary teams for scheduling and completion of diagnostic procedures.
- Supervised and trained nursing and medical assistant staff to maintain high standards of care.
Director of Clinical Services
Maxim Healthcare Services, Inc
Southfield
11.2010 - 07.2012
- Managed and supervised clinical care providers, overseeing hiring, training, and performance improvement initiatives.
- Developed and implemented strategic plans to meet budgetary and quality assurance goals.
- Identified staff training needs and devised programs to improve clinical competencies and best practices.
- Maintained compliance with HIPAA, Medicare/Medicaid, OSHA, and state regulations.
- Oversaw flu vaccination program, including ordering, storage, and staff coordination for clinics.
RN, Emergency Department
Multiple Networks
06.1998 - 06.2010
- Delivered direct care and triage in high-volume emergency departments, adapting to rapid patient condition changes.
- Collaborated with physicians and healthcare teams to ensure timely, effective emergency interventions.
- Administered medications, monitored patient responses, and adjusted care plans accordingly.
- Educated patients and families on diagnoses, treatment options, and lifestyle management strategies.
- Supervised nursing teams, delegated assignments, and maintained quality-driven, cost-effective care.
- Participated in simulation activities and evidence-based practice projects to enhance clinical competencies.
Education
Bachelor of Science - Nursing
Chamberlain University
Addison, IL, US06.2022
Skills
- Operations management
- Leadership and staff supervision
- Regulatory compliance
- Interdisciplinary collaboration
- Strategic staffing
- Performance evaluation
- Budget management
- Conflict resolution
- Patient relations
Certification
- BLS Certification
- ACLS Certification
- RN License
Timeline
Emergency Care Center/Observation Unit Manager
Covenant Healthcare
10.2023 - Current
Occupational Health Registered Nurse/Supervisor
General Motors
06.2021 - 08.2023
Occupational Health Registered Nurse
Advantis Occupational Health LLC
05.2020 - 06.2021
Executive Director
Charter Endoscopy Center
04.2015 - 06.2020
Staff RN
Cardiology Institute Of Michigan
07.2012 - 07.2014
Director of Clinical Services
Maxim Healthcare Services, Inc
11.2010 - 07.2012
RN, Emergency Department
Multiple Networks
06.1998 - 06.2010
Bachelor of Science - Nursing
Chamberlain University