Hardworking, passionate and highly motivated personnel with over 10 years of experience in customer service and patient relations who is seeking a position with entry level data collections. Experienced with MS office, email programs and other operating systems.
Hi, I’m
Christina Kassis
Stephenson,VA
Summary
Overview
13
years of professional experience
Work History
Self Employed
Nanny
02.2018 - Current
Job overview
- Provided long term care for children and families in need such as cleaning, caring for children, administering medications, and assisting/ teaching homework.
- Exceptional at managing schedules, appointments, and task that need to be completed.
- Provided developmentally appropriate activities for children.
- Deescalation tactics and understanding of psychology and human behavior.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Cobblers Den Fine Shoe And Luggage Repair
Customer Service
01.2014 - 11.2017
Job overview
- Significant attention to detail to ensure information transcribing is accurate.
- Can successfully and accurately transcribe data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Able to focus on work and limit distractions and multi-task to ensure I am maximizing efficiency and accuracy.
- Managed over 30 customer calls a day.
Bright Horizons Childcare
Assistant/ Lead Teacher
05.2010 - 06.2015
Job overview
- Excelled at behavioral challenged students and able to give 1:1 learning for special needs
- Organized play based learning activities that focused on fine motor skills, gross motor, and sensory skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supervised multiple children through out different ages.
- Guided and structured parent teacher conferences with a interdisciplinary approach.
Education
Maricopa Community Colleges - Scottsdale Community CollegeScottsdale, AZ
No Degree from Early Childhood Education
University Overview
Desert Mountain High SchoolScottsdale, AZ
High School Diploma
06.2007
University Overview
East Valley Institute of Technology - Adult Education CenterMesa, AZ
Certification in ECE from Early Childhood Education
06.2007
University Overview
Skills
- Can successfully and accurately transcribe data
- Significant attention to detail to ensure information transcribing is accurate
- Effectively manages time and ensure goals are being met
- Able to focus on work and limit distractions or multi-tasking to ensure I am maximizing efficiency and accuracy
- Customer Relations
- Prioritization
Timeline
Nanny
Self Employed
02.2018 - Current
Customer Service
Cobblers Den Fine Shoe And Luggage Repair
01.2014 - 11.2017
Assistant/ Lead Teacher
Bright Horizons Childcare
05.2010 - 06.2015
Maricopa Community Colleges - Scottsdale Community College
No Degree from Early Childhood Education
Desert Mountain High School
High School Diploma
East Valley Institute of Technology - Adult Education Center
Certification in ECE from Early Childhood Education
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