KerRhonda Crawford
Houston,TX
Summary
Dedicated Dispatcher with strong customer service and record-keeping skills. Efficiently managed dispatching and scheduling for service technicians, ensuring timely service delivery. Committed to maintaining detailed documentation and providing excellent support to both customers and team members.
Overview
3
3
years of professional experience
Work History
Dispatcher
Power Plumbing
Humble, TX
11.2025 - 04.2026
- Answer in calls and book service appointments.
- Offer and promote VIP memberships
- Maintained knowledge of plumbing services to provide informed support to technicians and customers.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintain pending work orders and follow ups.
- Compiling business proposals and purchase orders.
Dispatcher Coordinator
Expert Air Cooling And Heating - Houston Area
Houston, TX
01.2025 - 11.2025
- Coordinated daily scheduling for service technicians to optimize route efficiency.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Creating Purchase Orders and Proposals
Customer Service Representative/Dispatcher
Phil's Good A/C and Heating
Houston, TX
02.2024 - 11.2024
- Assisted customers with inquiries regarding HVAC systems and services.
- Resolved service issues efficiently, ensuring customer satisfaction and retention.
- Managed scheduling for service appointments, optimizing technician availability.
- Documented customer interactions in CRM system to maintain accurate records.
- Provided a purchase order to the technicians
- Responded to customer requests for products, services, and company information.
Dispatcher Coordinator
Abacus Plumbing, Air Conditioning & Electrical
Houston, TX
02.2023 - 02.2024
- Managed customer inquiries and provided timely updates on service status.
- Utilized dispatch software to track job assignments and technician availability.
- Manage chats,calls and / or emails to answer customer questions and theirs concerns
- Schedule technicians to all upcoming appointments.
- Manage and maintain emails in accordance with company policy.
Education
High School Diploma -
Marque Leaning Center
Houston, TX02-2009
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Proficient in Microsoft, Word, Excel, Outlook, Powerpoint, Teams Access
- Services Titian
- Ability to multitask
- Ability to accurately transcribe data and information
- Self Starter
- Ability to work well with a team
Timeline
Dispatcher
Power Plumbing
11.2025 - 04.2026
Dispatcher Coordinator
Expert Air Cooling And Heating - Houston Area
01.2025 - 11.2025
Customer Service Representative/Dispatcher
Phil's Good A/C and Heating
02.2024 - 11.2024
Dispatcher Coordinator
Abacus Plumbing, Air Conditioning & Electrical
02.2023 - 02.2024
High School Diploma -
Marque Leaning Center