Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Highly organized customer servicewith dedication to promoting productivity. Highly familiar with professional shipment processes with 4 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Efficient worker seeking to utilize strong organizational and communication skills in fast-paced warehouse environment. Trainable with good understanding of management software and inventory checks. Possessing solid work ethic and eager to take on additional responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Christina Kathryn
Atlanta,GA
Summary
Overview
14
years of professional experience
Work History
Sportsman's Warehouse
Warehouse Shipping Clerk
09.2023 - 12.2024
Job overview
- Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
- Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities.
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
- Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations.
- Improved workflow with consistent adherence to safety regulations and guidelines within the warehouse environment.
- Collaborated with team members to ensure timely deliveries, resulting in increased customer satisfaction.
- Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.
- Optimized storage space utilization by rearranging items according to size and frequency of use, leading to better accessibility for staff members.
- Reduced order processing time for faster customer service by optimizing the packing and labeling system.
- Assisted management in cost reduction initiatives, identifying opportunities for improved packaging materials or processes.
- Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
- Maintained accurate inventory records through diligent tracking and updating of stock levels.
- Prepared detailed reports on shipment statuses, providing key insights into ongoing trends and potential areas for improvement in internal processes.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Checked and rechecked orders before packaging and shipping items.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Processed orders on-time and without error, completing 100% or better of daily quotas.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Monitored stock levels of products and materials and notified management of needs.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than 2,600 packages per day.
- Assisted in the development of departmental goals, actively working to achieve those targets through diligent execution of daily tasks and proactive problem-solving efforts.
- Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping tasks.
- Followed safe handling processes for different types of loads and materials.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
DHL Supply Chain
Warehouse Worker
07.2019 - 08.2020
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Target Logistics
Sales Associate
03.2016 - 06.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
William Sonoma
Chat Support Representative
01.2011 - 02.2015
Job overview
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Ensured data security and privacy, adhering strictly to company guidelines during all customer interactions.
- Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
- Supported the onboarding process for new employees as a mentor helping them adapt quickly to the role's requirements and responsibilities.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted customers with order placement, product returns and order tracking.
- Handled inbound customer chat conversations from various websites.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Trained new team members on live chat procedures and customer service protocols.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
Education
Stanley High School Shreveport, LA
Diploma from General Studies
06.2018
University Overview
I was a academic award program student and on Honor Roll and I do have my high school diploma certificate, Also I had a 3.4 GPA average of maintaining when I was in High School. Also I was a Honor roll student in Elementary from 2003-2004 and I went to Atlanta job Corp and took up a trade and got my certification in Business Finance.
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Stock organization
- Package labeling
- Shipping Documentation
- Freight scheduling
- Handheld scanner operation
- Efficient multitasking
- Shipping and receiving
- Heavy Lifting
- Pallet jack proficiency
- First Aid Training
- Hazardous Materials Handling
- Product identification
- OSHA Compliance
- Equipment Inspection
- Inventory Control Software
- Problem-Solving
- Time Management
- Critical Thinking
- Clear Communication
- Inventory Monitoring and Management
- Materials Handling
- Safety Compliance
- Order Checking
- Customer Relations
- Handheld Scanners
- Microsoft Office
- Package preparation
- Inventory Counts
- Warehouse Management
- Route Planning
- Product and Materials Sorting
- Document Preparation
- Basic Mathematics
- Quality Control
- Data Documentation
- Data Recording
- Storage and Supply Management
- Damage Identification and Reporting
- Box and Container Packing
- Barcode Labeling
- Work Order Following
- Cargo Loading
- Production Organization
- Shipping coordination
- Shipment planning
- Invoice and Manifest Review
- Shipment Inspection
- Freight Labeling
- Delivery Scheduling
- Supply Chain Management
- Shipping Method Optimization
- System Updating
- Technical Writing
Timeline
Warehouse Shipping Clerk
Sportsman's Warehouse
09.2023 - 12.2024
Warehouse Worker
DHL Supply Chain
07.2019 - 08.2020
Sales Associate
Target Logistics
03.2016 - 06.2018
Chat Support Representative
William Sonoma
01.2011 - 02.2015
Stanley High School
Diploma from General Studies
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