Christina Keith
Josephine
Summary
Detail-oriented professional with expertise in customer relations and expert problem-solving. Proven ability to streamline processes and enhance operational efficiency in healthcare settings.
Overview
9
9
years of professional experience
Work History
Arbitration Specialist
HaloMD
Remote- Dallas
05.2025 - Current
- Assisted providers in understanding compliance requirements for federal and state laws with and leverage the federal law and related state regulations
- Works with providers including pathology, emergency medicine and anesthesiology
- managed complex arbitration processes including preparing documents and negotiating claims
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Translating and updating payer-specific data and codes.
- Re-routing and syncing specific claims and payors.
Medical Billing Specialist
Tandym Group
Remote - NY
12.2023 - 02.2025
- Reviewed billing discrepancies, resolving issues to expedite payment cycles.
- Processed medical claims efficiently, ensuring accuracy and compliance with regulations.
- Collaborated with healthcare providers to obtain necessary documentation for claims submission.
- Utilized electronic health record (EHR) systems to manage patient accounts and track billing status.
- Conducted audits of billing processes, identifying areas for improvement and implementing best practices.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
Billing Specialist
QMACS
Remote- Dallas
08.2021 - 02.2023
- Implemented improvements in billing procedures to enhance operational efficiency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed and corrected billing discrepancies to maintain accuracy.
- Analyzed patient accounts for potential write-offs and adjustments, ensuring compliance with regulations.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
Admitting Supervisor
Code 3 ER And Urgent Care
Frisco, TX
11.2017 - 04.2020
- Supervised patient admissions, ensuring accurate data entry and compliance with healthcare regulations.
- Trained and mentored staff on admitting protocols, improving team performance and service delivery.
- Implemented process improvements resulting in reduced wait times for patients during peak hours.
- Monitored daily operations, identifying areas for enhancement to streamline patient intake procedures.
- Coordinated workflow between departments to enhance patient experience and optimize operational efficiency.
- Collaborated with medical staff to resolve issues related to admissions and discharge processes.
- Developed training materials for new hires, fostering a comprehensive understanding of admitting procedures.
- Analyzed patient admission trends to inform strategic decisions regarding staffing and resource allocation.
- Addressed patient concerns promptly, resolving issues professionally and empathetically to maintain trust and customer satisfaction.
Education
Associate of Applied Science - Nursing
Oswego County BOCES
Mexico, NY12.2009
Skills
- EMR proficiency
- Documentation management
- Customer relations
- Dispute resolution
- Document management
- Conflict resolution
- Legal research
Timeline
Arbitration Specialist
HaloMD
05.2025 - Current
Medical Billing Specialist
Tandym Group
12.2023 - 02.2025
Billing Specialist
QMACS
08.2021 - 02.2023
Admitting Supervisor
Code 3 ER And Urgent Care
11.2017 - 04.2020
Associate of Applied Science - Nursing
Oswego County BOCES