CHRISTINA Kim
Anaheim,CA
Summary
Results-oriented and resourceful management professional with 15 years experience in the multi-family housing industry. A passionate, other-centered, and service oriented leader who creates a collaborative and engaging work environment for Team Members. Skilled in directing all aspects of property management, strategic planning, and ensuring client expectations are exceeded. Exceptional interpersonal skills; build trust, credibility, and rapport with diverse clients/team members. Pursuing a role where my competencies can be leveraged to drive positive results and forge relationships with vital business partners, build bench strength within a team, and provide best in class service to valued clients.
Overview
15
15
years of professional experience
Work History
Dual-Site Community Manager
The Irvine Company
04.2018 - 10.2023
- Responsible for all operations (Sales, Customer Relations, and Maintenance) for two Class A assets totaling 772 units
- Responsible for training, onboarding, and development of all team members with emphasis on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence
- Oversee client escalation process and deliver fast and effective resolutions in order to provide an exceptional customer experience
- Monitors/evaluates key metrics for assets and ensure strategies are in place to achieve company targets; creates renewal and leasing goals; monitors NTV's; monitors NPS, social media feedback and follows up as needed.
- Evaluate financial performance by planning/forecasting annual budget and capital expenditures, reporting on monthly profit and loss to identify opportunities for increased revenue and reduced expenses
- Implemented innovative resident retention strategies that fostered a strong sense of community for residents resulting in meeting retention and occupancy goals
- Responsible for healthy collaboration and partnership with other departments within the division.
- Managed all capital improvements, large scale construction projects, and water intrusion/mold remediation.
- Organized regular community events, fostering a sense of belonging among residents and team members while promoting networking opportunities.
Business Manager
Alliance Residential
04.2017 - 04.2018
- Oversees Sales, Service and Administrative Team at a Lease Up asset in South San Jose
- Hired and managed all onsite associates
- Maintains healthy leasing velocity and meets quarterly absorption goals by managing ILS accounts, deep diving into competitive market, and tracking top lead sources
- Leads weekly Lease Up/Sales call with the asset owners, Regional Manager and Vice President
- Maintained overall rating of 5 Stars on Yelp & Google
- Responsible for gathering estimates, hiring vendors and setting up all service contracts for the asset
- Responsible for creating annual operational budget and delivering detailed monthly variance reports
Community Manager
The Irvine Company
03.2015 - 04.2017
Assistant Manager
The Irvine Company
08.2012 - 03.2015
Assistant Manager
The Irvine Company
06.2009 - 08.2012
Community Administrator
The Irvine Company
05.2008 - 06.2009
Skills
- Employee Mentorship, Training, and Development
- Leadership and Performance Management
- Operations and Maintenance Management
- Client Retention
- Exceptional Customer Service
- Strategic Business Planning
- Financial Planning and Analysis
- Capital Improvement Projects
- Risk Management
- Lease Up Experience
Accomplishments
Exceeded resident retention goals by 27% FY23
Exceeded customer satisfaction goals by 28% FY23
Culture of Recognizing Excellence Leader FY21
Early Career Leadership Program FY21
Culture of Recognizing Excellence award winner FY20
Achieved overall 5 Star Yelp/Google FY18
Proficiencies
RealPage, Success Factors, Google Workspace, Salesforce, LRO, Yardi, SAP, Pivotal, Hy-Ly, Corrigo, Zingle, HappyCo
Timeline
Dual-Site Community Manager
The Irvine Company
04.2018 - 10.2023
Business Manager
Alliance Residential
04.2017 - 04.2018
Community Manager
The Irvine Company
03.2015 - 04.2017
Assistant Manager
The Irvine Company
08.2012 - 03.2015
Assistant Manager
The Irvine Company
06.2009 - 08.2012
Community Administrator
The Irvine Company
05.2008 - 06.2009
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