Christina Klein
Mascoutah,IL
Summary
Personable Registered Medical Assistant bringing 29 years of hands-on experience balancing proficiency in administration and clinical duties to achieve patient satisfaction. Offering in-depth understanding of medical registration processes and procedures to streamline patient processes. Compassionate and respected collaborator recognized for delivering high-quality healthcare and excellent customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
BJCMG Cardiology
Belleville, IL
02.2024 - Current
- Coordinated patient appointments and follow-up care, enhancing overall patient experience and retention rates.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Developed training materials for staff development, promoting continuous learning within the team.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
- Maintained a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
Registered Medical Assistant II
HSHS Medical Group
Shiloh, IL
04.2014 - 02.2024
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Verified insurance coverage and processed payments from patients.
- Ordered supplies for the office
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Review prescriptions
- Answered all questions regarding labs and orders from Providers and colleagues.
- Vital signs
- EKG
- Phlebotomy
- Assist in Minor surgeries
- Prepare sterile fields
- Assisted physicians with clinical tasks, enhancing workflow efficiency in busy medical environments.
- Administered patient care, ensuring comfort and safety during examinations and procedures.
- Conducted routine laboratory tests and prepared specimens for analysis, maintaining high accuracy standards.
- Educated patients on treatment plans, fostering understanding and adherence to medical advice.
- Managed electronic health records, ensuring compliance with privacy regulations and improving data accessibility.
- Mentored junior staff in clinical procedures, promoting best practices and skill development within the team.
- Streamlined scheduling processes, reducing appointment wait times and enhancing patient satisfaction ratings.
- Led quality improvement initiatives, implementing protocols that enhanced operational effectiveness across departments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
Registered Medical Assistant
Dr. Louis Ojascastro
St. Louis, MO
10.2002 - 11.2011
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Ordered supplies for the office
- Prior authorizations
- Medication refills
- Assist in Minor surgeries
- Coordinated appointment scheduling, optimizing physician availability and minimizing patient wait times.
- Implemented new patient follow-up procedures, increasing continuity of care and engagement in treatment plans.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
Education
Registered Medical Assistant - Health Education
Sanford Brown College
Granite City05-1997
Skills
- Privacy and Confidentiality
- Medical Records Management
- Needs Assessment
- Clinical Applications
- Inventory Management
- Patient Assessments
- Medication Administration
- Vital Sign Monitoring
- Medical Billing
- Authorization
- Patient-Focused Care
- Indirect Patient Care
- HIPAA Compliance
- Appointment Scheduling
- Procedure Assistance
- Patient Pain Management
- Preparing Specimens and Samples
- Phlebotomy
- Data Entry
- Insurance Claims
- Medical Procedures
- Compassionate
- CPR
- Chronic Disease Management
- Quick Problem Solving
- Customer Relationship Management
- CRM
- Professional Bedside Manner
- Documentation and Recordkeeping
- Injections administration
- Emergency response preparedness
- Medical billing and coding
- Sterilization procedures
- Medical office administration
- Medical terminology proficiency
- Customer service
- Reliable team player
- Patient-focused care
- Maintaining confidentiality
- Compassionate caregiver
- Adaptable
Accomplishments
- Trained new staff on EMR and procedures
- Consistently maintained high patient satisfaction ratings
- Completed and graduated from our Leadership Program
- Safety Committee
Certification
Registered Medical Assistant
Timeline
Senior Medical Assistant
BJCMG Cardiology
02.2024 - Current
Registered Medical Assistant II
HSHS Medical Group
04.2014 - 02.2024
Registered Medical Assistant
Dr. Louis Ojascastro
10.2002 - 11.2011
Registered Medical Assistant - Health Education
Sanford Brown College