Christina Kolterman
Philadelphia,PA
Summary
Retail makeup artist and trainer with 11+ years experience in high business volumes, who thrives on giving clients experiential moments and building lasting relationships. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and expectations.
Overview
9
9
years of professional experience
Work History
Operations Manager
Ulta Cosmetics
Philadelphia, PA
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Sales Consultant
LaserAway
Austin, TX
08.2023 - 10.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales and Services Leader
Sephora
Barton Creek
04.2016 - 10.2023
- Maintained associate performance information.
- Organized and balanced multiple priorities within fast-paced environment.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- High volume experience and multi-tasking in busy environment.
- Maintained close client relationships for future services
- Develop team to give the Sephora Experience.
- Build product knowledge.
- Work closely with leadership team to maintain store metrics.
Outbound Sales Representative
Comcast
Philadelphia, PA
09.2021 - 05.2022
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 75-150 cold calls per day resulting in client base growth.
- Set up appointments with interested customers according to schedule availability.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
Bachelor of Arts - Illustration And Graphic Design
Moore College of Art And Design
Philadelphia, PA04.2012
Skills
- Loyalty Programs
- Client Experience Management
- Train Employees
- Customer Loyalty
- Company Standards
- Productivity Standards
Timeline
Operations Manager
Ulta Cosmetics
10.2023 - Current
Sales Consultant
LaserAway
08.2023 - 10.2023
Outbound Sales Representative
Comcast
09.2021 - 05.2022
Sales and Services Leader
Sephora
04.2016 - 10.2023
Bachelor of Arts - Illustration And Graphic Design
Moore College of Art And Design