Morgan Underwood
Pitman
Summary
Results-oriented professional with 10 years of experience and a proven knowledge of customer service, multi tasking and goal driven. Aiming to leverage my abilities to successfully fill the customer service role at your company. I provide efficient and courteous service to customers at all times. Works well both in a team setting and independently completing tasks. Willing to grow and learn new challenging skill.
Overview
6
6
years of professional experience
Work History
Operations Manager
Ulta Beauty
09.2024 - Current
- Supervise task team and make sure employees are compliant with company policies and procedures.
- In charge of payroll management weekly.
- Following the weekly operating calendar which includes cycle counts, inventory adjustments, RTV’s, damages, and RTDC’s.
- Conducting the weekly Ad Set and Planograms resets.
- Guide employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Touch base with performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage inventory operations to achieve timely and accurate delivery of goods.
- Daily replenishment from our Top 50 sku list which is in demand sellers.
- Working hand and hand with management supporting there role positions when needed.
Merchandise Manager
Ulta Beauty
11.2023 - 09.2024
- Opening procedures such as the daily chat in, registers, and online pickup orders.
- Making sure associate are properly chatted in for the day , letting them know our numbers and goals.
- Weekly truck delivery process unloading freight.
- Delegating associates for tasks and making sure it’s completed in timely manner.
- Weekly cycle counts and inventory adjustments.
Inside Lawn And Garden CSA
Lowes Home Improvement
04.2019 - 10.2023
- I have been with the Lowes company since 2019, and I have worked in three different locations
- I have lots of responsibilities as a sales associate such as assisting customers in any way possible
- I handle various amounts of customer orders placed in store and online
- I am in charge of the morning opening routines which include the the downstocking, cycle counts, and the safety review report
- I answer phone calls and assist in all questions the customer may have
- Some achievements I have recieved are eight Lowes Customer Service Stars
- Not only from customer reviews but also from upper management working hand and hand
World Of Disney CSA
The Walt Disney World Company
06.2021 - 10.2021
- While working for the Walt Disney World Company I have had a numerous amount of responsibilities
- Some of which included making sure everything was picture perfect
- Assisting guests thought out the store or directions around Disney Springs
- I would do many different tasks throughout the store such as mobile checkout, filling merchandise, enterance greeter, and preforming stocking duties backstage
- Some of my achievements included two guest compliments in regards to making their family vacation special and memorable
Disneys Hollywood Studios Star Wars Galaxys Edge
The Walt Disney World Company
01.2020 - 03.2020
- While working for The Walt Disney World Company I had learned a lot of new tasks
- Due to covid-19 my work span was cut short, one my main responsibilities included making guests feel welcome
- I would assist guests with directions, keeping my work area clean and organized, fill merchandise and assist guests at checkout
- I learned how to multitask under a busy atmosphere and assist guests in any way possible
- One of my achievements included a guest complement for excellent customer service
Education
Associate in Arts (A.A.) - Arts and Sciences
Rowan College of South Jersey
Sewell, NJ03.2019
Skills
- Customer service
- Merchandise Receiving and Handling
- Sales and Promotions
- Customer Needs Assessments
- Cash Register Operations
- Team Goals
- Ability to Lift 40 Pounds
- Customer Satisfaction
- Store Layouts
- Safety and Cleanliness Standards
- Locating Merchandise
- Adaptable and Flexible
- Item Ticketing and Pricing
- Payment Transactions
- Loyalty Programs
- Verifying Inventory
- Rewards Programs
- Cycle Counts
- Computer Operating Systems
- Returns Policies
- Retail Merchandising
- Job Assignments
- Item Scanning
- Team Cooperation
- Store Presentation
- Purchase Packaging
- Safety Measures
- Store Restocking
- Goal-Driven
Timeline
Operations Manager
Ulta Beauty
09.2024 - Current
Merchandise Manager
Ulta Beauty
11.2023 - 09.2024
World Of Disney CSA
The Walt Disney World Company
06.2021 - 10.2021
Disneys Hollywood Studios Star Wars Galaxys Edge
The Walt Disney World Company
01.2020 - 03.2020
Inside Lawn And Garden CSA
Lowes Home Improvement
04.2019 - 10.2023
Associate in Arts (A.A.) - Arts and Sciences
Rowan College of South Jersey
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