Summary
Overview
Work History
Education
Skills
Timeline
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Christina Kottke

FARMINGTON HILLS,MI

Summary

Proactive Team Lead with extensive experience in coaching, quality control, and customer-focused service. Successfully trained new team members, improved team performance, and optimized customer experiences through effective troubleshooting and superior service delivery. Adept at performance monitoring and behavior management, bringing strong communication and mentoring skills to drive team success.

Overview

15
15
years of professional experience

Work History

Team Lead

Panera Bread
02.2016 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Nanny

Private
09.2011 - 09.2015
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Certified Nursing Assistant

Botsford Commons Continuing Care
08.2009 - 09.2015
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Built rapport with patients and families, providing emotional support during difficult times.

Education

High School Diploma -

Franklin Road Christian School
Novi, MI

Associate of Applied Science - Radiologic Technologist

Schoolcraft College
Livonia, MI
06-2025

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control

Timeline

Team Lead

Panera Bread
02.2016 - Current

Nanny

Private
09.2011 - 09.2015

Certified Nursing Assistant

Botsford Commons Continuing Care
08.2009 - 09.2015

High School Diploma -

Franklin Road Christian School

Associate of Applied Science - Radiologic Technologist

Schoolcraft College

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Christina Kottke