CHRISTINA KUBISIAK
Janesville,WI
Summary
Experienced in providing exceptional customer service, resolving complex inquiries, and supporting customers through various communication channels. Adept at problem-solving and collaboration with internal teams to ensure customer satisfaction. Seeking to leverage strong relationship-building and organizational skills as a Customer Service Representative to support and enhance team success.
Overview
21
21
years of professional experience
Work History
Specialized Customer Support Representative
Grainger
02.2016 - 10.2025
- Provide exceptional customer service to internal and external customers, resolving inquiries in a timely manner.
- Assisted complex customers with product selection, troubleshooting order issues and projects.
- Leveraged chat, phone and email to address customer support issues.
- Identify and support improvement opportunities for processes to support company objectives and customer
- Escalated customer issues to tier-two customer support to address higher-level issues.
- Utilized multiple systems at one time.
Retail Associate Assistant Manager
The UPS Store
04.2005 - 10.2015
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Helped fellow team members complete tasks and exceed expectations set by store management.
- Developed strong interpersonal skills through interaction with customers on a daily basis.
- Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner.
- Delivered excellent customer service resulting in loyal client relationships.
- Handled customer returns and exchanges with accuracy.
- Collaborated with team members to achieve sales targets through effective upselling techniques.
Education
ADA - Nursing
Blackhawk Technical College
Beloit, WISkills
- Customer service excellence
- Multitasking Abilities
- Problem-solving
- Organizational skills
- Attention to detail
- Microsoft windows and office
- Salesforce, SAP, CRM
Timeline
Specialized Customer Support Representative
Grainger
02.2016 - 10.2025
Retail Associate Assistant Manager
The UPS Store
04.2005 - 10.2015
ADA - Nursing
Blackhawk Technical College