Christina La Grave
Raleigh,NC
Summary
Highly motivated and committed employee with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical/customer service background as well as my team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Shift Manager
Augusta Barbershop
04.2013 - 09.2023
- Oversaw quality compliance with company standards for all Salon services including re-do's and ensuring customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Applied approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Met all productivity measures by maintaining 20-35 clients daily.
Certified Medical Assistant
Morristown Cardiology Associates
06.2017 - 02.2020
- Established and Maintained medical records by updating information and communicating directly with patients.
- Carried out duties accurately and efficiently in fast-paced environment seeing 80-180 patients daily.
- Balanced time management of 13 different Providers
- Assisted with complete and proper documentation, treatment, and communication.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Certified Medical Assistant
Consensus Medical Group
02.2020 - 02.2023
- Balanced fast-paced work environment while still maintaining patient care quality.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained Quality Gap measures for multiple insurances.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Triaging and test result management
- Preformed tasks such as: Pre-certifications, Prior authorizations, Injections, vital intake, data entry.
- Provided flexibility for 3 different providers work flow and daily needs.
Nursing Staff Member
Duke Cardiology Of Raleigh
11.2023 - Current
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
Education
Nursing
County College of Morris
Randolph Township, NJCertification in Medical Assisting - Medical Assisting
Sussex County Community College
Newton, NJ08.2019
Skills
- Attentiveness to maintaining highest quality care/customer service
- Updating Medical Records and proper documentation
- Operating EKG Equipment
- Brand and Product Knowledge
- Efficient with EPIC, Aprima, Athena EMRs
- Supporting individual needs for Patients/ customers
- Vitals Collection and Documentation
- Multitasking in high-paced environments
- Inventory Management Strategy
- Obsessive-compulsive disorder/ detail oriented
- Active Listening
- Flexible and Adaptable
Accomplishments
- Recognized for outstanding dedication to patient care.
- Promoted 3x within my first 2 years with Consensus Health.
- Re-organized and supplemented new ideas for work flow
- Achieved new training strategy by introducing a self-made manual for educating new CMAs.
Timeline
Nursing Staff Member
Duke Cardiology Of Raleigh
11.2023 - Current
Certified Medical Assistant
Consensus Medical Group
02.2020 - 02.2023
Certified Medical Assistant
Morristown Cardiology Associates
06.2017 - 02.2020
Shift Manager
Augusta Barbershop
04.2013 - 09.2023
Nursing
County College of Morris
Certification in Medical Assisting - Medical Assisting
Sussex County Community College
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