CHRISTINA LAVIGNE
Jerseyville,IL
Summary
Experienced and compassionate Healthcare Professional with a strong background in Medical Oncology and patient care seeking a position in the Medical Administrative field. Providing the highest quality healthcare services to both patients and colleagues is a my standard. Looking forward to enhancing my professional skills in a new endeavor.
Overview
12
12
years of professional experience
Work History
Precertification Coordinator II
Washington University School of Medicine
04.2021 - Current
- Verify insurance eligibility and benefits, calling both home plans and third-party payers
- Determine accurate insurance plans/ payers
- Obtain Prior Authorization for Clinical Trial Chemotherapy treatment regimens in a timely manner via phone or web
- Read and decipher pathology reports, understand Physician notes, pertinent labs, imaging reports etc
- In order to answer factoring clinical questions to receive authorization of approvals
- Effectively communicate with Physicians and support staff regarding treatment regimens, Peer to Peer’s, unsigned notes, preferred or denied drugs etc
- Coordinate uninsured or underinsured patients with the Social Worker and free drug/ copay assist staff
- Match diagnosis and prescribed drug with insurance company medical policies and or NCCN guidelines.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Certified Pharmacy Technician
Washington University School of Medicine
04.2016 - 04.2021
- Chemotherapy Medication Management
- Prepared Intravenous chemotherapy admixtures and compound drugs
- Managed Pharmacy inventory and record keeping, ordering supplies and drugs from outside vendors
- Successfully lead high performing teams of Infusion Technicians and Pharmacy students through consistent coaching and motivation
- Compliant with all Pharmaceutical laws and regulations withing State and Federal guidelines.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
SSM Health Care- St. Joseph’s Health Center
01.2012 - 04.2016
- Prepared chemotherapy admixtures, parenteral nutrition solutions and other chemotherapy drugs
- Expressed compassionate care while delivering medications to inpatient rooms within the hospital
- Dispensed and loaded medications into Pyxis
- Utilized Epic EHR to monitor patient progress and dispense medications as indicated and ordered by Attending Physician
- Management of Pharmacy inventory, to include ordering and maintaining adequate supplies.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Associates of Applied Science - Pharmacy
Anthem College
St. Louis, MO10.2010
Skills
- HIPAA Compliant
- Oncology Clinical Trial Prior Authorizations of oral, infusion and injectable drugs
- Epic EHR
- Insurance verification and benefit eligibility
- Medical Administrative
- Critical thinking and problem solving
- Ability to work autonomously or cohesively as part of a team
- Data Entry
Leadership Experience
- Certified Pharmacy technician (CPhT)
- Licensed Pharmacy Technician in the State of Missouri
- National Certification in Chemotherapy and proper handling of toxic drugs
- Train new employees and students
- Diversity and Inclusion training via Washington University HR Department
- Completed all annual HR and Epic training required by Washington University
Communication Skills
- Served as a Subject Matter Expert for employee handbook training materials at Siteman Cancer Center, writing the United Health Care Insurance chapter. The chapter included the requirements of obtaining authorizations, preferred and non-preferred drugs, different entities of the insurance company etc.
- I taught students at Anthem College the rules of Pharmacology surrounding Chemotherapy infusions and the proper techniques of mixing the drugs in a safe environment.
Volunteer Experience
- Developed employee training materials
- Community volunteer work in a local nursing home while in college
- Co-hosted fund-raiser event for “Dogs for Our Brave”
Timeline
Precertification Coordinator II
Washington University School of Medicine
04.2021 - Current
Certified Pharmacy Technician
Washington University School of Medicine
04.2016 - 04.2021
Certified Pharmacy Technician
SSM Health Care- St. Joseph’s Health Center
01.2012 - 04.2016
Associates of Applied Science - Pharmacy
Anthem College
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