Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Leach

Jacksonville,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Equipment Technician

Baptist Health
Jacksonville, FL
05.2023 - Current
  • Communicated with clients during service calls for top-quality customer service
  • Analyzed and interpreted data from facilities equipment
  • Disinfected environmental equipment
  • Monitored environmental conditions around machinery to ensure safe operation at all times
  • Observed safety protocols and farming best practices to maximize performance and prevent unnecessary production delays.

Customer Service Representative

Solera
Jacksonville, FL
06.2021 - 02.2023
  • Consulted with customers to resolve service and billing issues
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Customer Service Associate

Amazon
Jacksonville, FL
08.2018 - 06.2021
  • Operated multi-line phone system and online messaging system to communicate with customers
  • Addressed inquiries, resolved customer issues, and managed customer relations
  • Greeted customers and identified their needs
  • Increased customer satisfaction rating by effectively answering questions, suggesting effective solutions and resolving issues quickly
  • Processed documentation and troubleshot discrepancies to build client rapport.

Assistant Manager

Dollar General
Pageland, SC
05.2015 - 11.2018
  • Delegated tasks to team members based upon skill level and to achieve organizational goals
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Implemented new procedures or systems to improve efficiency within the organization
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

High school diploma -

Central High School
06.2007

Skills

  • Customer Support
  • Management
  • Patient Relations
  • Data Entry
  • Windows
  • Clerical experience
  • Clinical Support
  • Insurance Verification
  • Medical Records Maintenance
  • Patient Scheduling

Timeline

Equipment Technician

Baptist Health
05.2023 - Current

Customer Service Representative

Solera
06.2021 - 02.2023

Customer Service Associate

Amazon
08.2018 - 06.2021

Assistant Manager

Dollar General
05.2015 - 11.2018

High school diploma -

Central High School
Christina Leach