Christina Leach
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Equipment Technician
Baptist Health
Jacksonville, FL
05.2023 - Current
- Communicated with clients during service calls for top-quality customer service
- Analyzed and interpreted data from facilities equipment
- Disinfected environmental equipment
- Monitored environmental conditions around machinery to ensure safe operation at all times
- Observed safety protocols and farming best practices to maximize performance and prevent unnecessary production delays.
Customer Service Representative
Solera
Jacksonville, FL
06.2021 - 02.2023
- Consulted with customers to resolve service and billing issues
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Associate
Amazon
Jacksonville, FL
08.2018 - 06.2021
- Operated multi-line phone system and online messaging system to communicate with customers
- Addressed inquiries, resolved customer issues, and managed customer relations
- Greeted customers and identified their needs
- Increased customer satisfaction rating by effectively answering questions, suggesting effective solutions and resolving issues quickly
- Processed documentation and troubleshot discrepancies to build client rapport.
Assistant Manager
Dollar General
Pageland, SC
05.2015 - 11.2018
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Resolved customer inquiries and complaints requiring management-level escalation
- Implemented new procedures or systems to improve efficiency within the organization
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
High school diploma -
Central High School
06.2007
Skills
- Customer Support
- Management
- Patient Relations
- Data Entry
- Windows
- Clerical experience
- Clinical Support
- Insurance Verification
- Medical Records Maintenance
- Patient Scheduling
Timeline
Equipment Technician
Baptist Health
05.2023 - Current
Customer Service Representative
Solera
06.2021 - 02.2023
Customer Service Associate
Amazon
08.2018 - 06.2021
Assistant Manager
Dollar General
05.2015 - 11.2018
High school diploma -
Central High School
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