Christina Lewis Fraser
Lewistown,MT
Summary
Results-driven Lead Teller with a strong focus on enhancing customer satisfaction, problem-solving, and team collaboration. Proven track record of streamlining operations and ensuring compliance with banking regulations.
Overview
21
21
years of professional experience
Work History
Lead Teller. CSR
First Bank of Montana
02.2005 - Current
- Supervised daily operations of teller line to ensure efficiency and compliance with banking regulations.
- Trained and mentored new tellers on customer service protocols and transaction processing systems.
- Implemented process improvements that enhanced transaction accuracy and reduced customer wait times.
- Evaluated team performance, providing feedback to drive professional development and enhance service delivery.
- Coordinated cash handling procedures, ensuring secure management of large volumes of currency and transactions.
- Resolved complex customer inquiries, improving satisfaction rates through effective problem-solving techniques.
- Analyzed daily reports to identify trends, making recommendations for operational enhancements to management team.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Answered inquiries regarding checking and savings accounts and other related products.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Received car loan, home loan, and other payments and posted to accounts.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Increased efficiency of transaction processing by utilizing technology advancements within the banking platform.
- Assisted in achieving audit compliance, rigorously following internal policies and external regulations.
- Increased referral rates to other bank services by educating customers on available financial products.
- Led by example, demonstrating exemplary customer service and technical skills to team.
- Orchestrated smooth workflow during peak hours, effectively managing customer queues and service delivery.
Education
High School Diploma -
Fergus High School
Lewistown, MT05-1983
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Verbal and written communication
- Vault security
- Decision-making
- Team collaboration and leadership
Timeline
Lead Teller. CSR
First Bank of Montana
02.2005 - Current
High School Diploma -
Fergus High School