Christina Little
Colorado Springs,CO
Summary
Offering strong foundation in business operations and administrative support, eager to learn and develop in professional setting. Brings ability to quickly grasp new concepts and effectively apply them to support business functions. Ready to use and develop organizational and communication skills in AI Specialist role. Personable and organized individual with knack for supporting business operations and coordinating administrative tasks. Proficient in office software and scheduling, with solid grounding in business communication and teamwork. Dedicated to streamlining processes and enhancing office efficiency.
Overview
9
9
years of professional experience
Work History
Business Assistant
Dental Care At Polaris Pointe
09.2023 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
Maximus
06.2022 - 07.2023
- Answered inbound calls from customers and provided exceptional customer service
- Provided customer service and support to Medicare eligible clients regarding their healthcare benefits and coverage
- Responded to inquiries and complaints from clients in a timely and courteous manner
- Educated clients on their coverage, eligibility requirements and rights
- Assisted clients with the appeals process and appeals documentation
- Maintained accurate and up to date records of client accounts
Labarge Casino
03.2021 - 03.2022
- Communicated effectively with customers to answer questions and provide excellent customer service
- Managed the cash register, including restocking supplies and counting down the drawer
- Balanced cash drawer at the end of each shift
- Performed other duties as assigned
Walmart
03.2019 - 03.2021
- Developed and implemented strategies to reduce shrinkage, increase sales, and protect store assets
- Investigated incidents of theft, fraud, and shoplifting to ensure compliance with company policies and procedures
- Monitored and maintained a safe and secure shopping environment by identifying security risks and responding to emergency situations
Carey Hearing Centers
01.2016 - 06.2019
- Proven track record of providing exceptional customer service and support
- Highly organized with the ability to multitask and prioritize work effectively
- Experienced in data entry, filing, and recordkeeping
- Responsible for coordination special projects and assignments as assigned
Education
general studies
Grayson community College
Skills
- Microsoft Office
- Call Center
- Collections
- Banking
- Medical Billing
- Customer Service
- Time Management
- Quick Learner
- Conflict Resolution
- Dental terminology
- Appointment scheduling
- Insurance verification
Timeline
Business Assistant
Dental Care At Polaris Pointe
09.2023 - Current
Maximus
06.2022 - 07.2023
Labarge Casino
03.2021 - 03.2022
Walmart
03.2019 - 03.2021
Carey Hearing Centers
01.2016 - 06.2019
general studies
Grayson community College
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