Christina Lopez
Denver,Colorado
Summary
Dynamic leader with a proven track record at Petco, enhancing animal welfare and driving sales growth in the companion animal department. Excelled in team collaboration and organizational abilities, significantly improving inventory management and customer satisfaction. Bilingual with expertise in Qmap and CPR, demonstrating a blend of hard and soft skills to achieve results.
Overview
5
5
years of professional experience
Work History
Companion Animal Leader
Petco
01.2022 - Current
- Responsible for the well being of all animals and merchandise within the store
- Accountable for driving all sales within the area of aquatics, reptiles,birds, and small animals.
- Responsible for the achievement of the companion animal departments budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, and supply cost.
- Ensures the health, proper handling, and welfare of all animals are met according to P&Ps
- Directly supervises the Aquatic specialist and leads and coaches all store partners in providing great guest service and in performing their assigned tasks.
- Responsible for proper ordering of live animals to maximize sales, margin and inventory.
- Analyzes inventory management data for the department and makes recommendations for improvement.
BDC Agent
Schomp Automotive
07.2021 - 11.2021
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle maintenance appointments.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Provided well organized communication processes for improved efficiency and faster response times.
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed extensive knowledge of products and services to better assist customers.
Elderly Caregiver
Rosemark
01.2019 - 06.2021
- Offered companionship and kindness to elderly patients.
- Cleaned room, managed laundry, and competed health wellness checks
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Qmap and CPR certified
- Administered medication to identified residents according to State Medical Administration regulations.
- Completed medication administration documentation as outlined in policies and procedures
- Accurately recorded and reported incidents, errors, or accidents in appropriate documents on the eMAR system
- Observed and reported changes in resident’s physical condition and cognitive/emotional status
Education
High School Diploma -
Venture Prep
2540 Holly St Denver, CO 8020706.2016
Skills
- Leadership Qualities
- Organizational abilities
- Diligent and hard worker
- Teamwork and Collaboration
- Bilingual
Timeline
Companion Animal Leader
Petco
01.2022 - Current
BDC Agent
Schomp Automotive
07.2021 - 11.2021
Elderly Caregiver
Rosemark
01.2019 - 06.2021
High School Diploma -
Venture Prep
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