Cassandra Sturges
Bel Air,MD
Summary
Professional salesperson with additional cosmetology training and extensive retail management experience seeks to apply her knowledge and skills to operational oriented management positions. Responsible for making schedules, recruiting, coaching, and developing new staff members, managing store budgets, improving current processes, and exceeding customer satisfaction levels.
Overview
13
13
years of professional experience
Work History
Companion Animal Leader
Petco
Baltimore, Maryland
08.2022 - Current
- Led training sessions for new staff on companion animal care practices.
- Coordinated daily operations for animal care and customer service teams.
- Assisted customers in selecting appropriate pet products and services.
- Managed inventory levels for pet supplies and food items.
- Oversaw animal health checks and maintained proper living conditions.
- Developed educational materials about pet care for customers and staff.
- Fostered relationships with local shelters to promote pet adoption events.
- Implemented safety protocols to ensure a clean and secure environment for animals.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Collaborated with other departments within the organization to ensure efficient operations.
- Reviewed patient records and updated them accordingly with any changes or observations made during visits.
- Organized and maintained inventory levels for pet supplies and food.
Operations Manager
Ulta Beauty
Baltimore, USA
10.2018 - 06.2020
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Led team meetings to communicate goals and enhance staff collaboration.
- Oversaw inventory management to maintain product availability and organization.
- Developed training programs for new employees to ensure operational efficiency.
- Implemented loss prevention strategies to reduce shrinkage and improve security.
Assistant Store Manager
Hot Topic
Baltimore, USA
05.2012 - 03.2020
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on customer service standards and product knowledge.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Supported visual merchandising efforts to enhance store displays and layouts.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Collaborated with management to develop sales promotions and marketing initiatives.
- Addressed customer inquiries, resolving issues to ensure satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and operational goals.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Cosmetics Beauty Advisor
Nordstrom/Lancôme
Baltimore, USA
06.2018 - 10.2018
- Provided personalized skincare consultations for diverse customer needs.
- Demonstrated product application techniques to enhance customer experience.
- Maintained knowledge of current Lancôme products and beauty trends.
- Assisted customers in selecting appropriate cosmetics for various occasions.
- Collaborated with team members to create engaging promotional displays.
- Educated clients on proper skincare routines and product benefits.
- Managed inventory levels and organized product displays effectively.
- Built strong relationships with customers through exceptional service delivery.
Senior Education Consultant/Operations Manager
Sephora
Baltimore, USA
08.2017 - 06.2018
- Developed training programs for beauty consultants across multiple store locations.
- Facilitated workshops on skincare and makeup techniques for diverse audiences.
- Collaborated with marketing teams to align educational content with brand messaging.
- Evaluated training effectiveness through feedback and assessments from participants.
- Mentored junior consultants to enhance their product knowledge and customer engagement skills.
- Created instructional materials and resources for ongoing education initiatives.
- Analyzed industry trends to inform curriculum development and training strategies.
- Coordinated cross-functional meetings to share insights and improve educational offerings.
Prestige Manager
Ulta Beauty
Baltimore, USA
10.2015 - 05.2017
- Oversee prestige product launches and promotions to enhance customer engagement.
- Train and mentor team members on luxury brand knowledge and customer service.
- Develop sales strategies to drive performance in prestige product categories.
- Collaborate with cross-functional teams to ensure seamless inventory management.
- Analyze market trends to identify opportunities for prestige product expansion.
- Lead customer service initiatives focused on enhancing the luxury shopping experience.
- Implement visual merchandising standards for prestige brands within the store layout.
- Conduct regular staff meetings to communicate updates on prestige offerings and goals.
- Executed periodic budgeting and modeling to project monthly cash requirements.
- Evaluated existing processes and procedures within the department and made suggestions for improvements based on current market trends surrounding luxury goods and services.
Education
Cosmetology Certification -
American Beauty Academy
High School Diploma -
C. Milton Wright High School
Skills
- Sales Goals Achievement
- Product Knowledge
- Fashion Trends Awareness
- Microsoft Office Proficiency
- Customer Satisfaction
- Relationship Building
- Efficiency Maintenance
- Teamwork
- Individual Work
- Leadership
- Cosmetics Application
- Training
- Positive Attitude
- Pressure Management
- Interpersonal Skills
Timeline
Companion Animal Leader
Petco
08.2022 - Current
Operations Manager
Ulta Beauty
10.2018 - 06.2020
Cosmetics Beauty Advisor
Nordstrom/Lancôme
06.2018 - 10.2018
Senior Education Consultant/Operations Manager
Sephora
08.2017 - 06.2018
Prestige Manager
Ulta Beauty
10.2015 - 05.2017
Assistant Store Manager
Hot Topic
05.2012 - 03.2020
Cosmetology Certification -
American Beauty Academy
High School Diploma -
C. Milton Wright High School