Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
BusinessDevelopmentManager
MARGARET MATHER

MARGARET MATHER

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Companion Animal Leader

Petco
Chicago, IL
02.2021 - Current
  • Maintained up to date knowledge of upcoming in-store sales, and ordered product accordingly to ensure in-stock availability.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and plans to support shrink minimization and addressing areas of improvement.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Listened to customer needs and concerns to identify and recommend optimal solutions for their companion animal.
  • Developed strong rapport with customers and created positive impression of business to promote customer loyalty.
  • Reduced process bottlenecks by training and coaching employees on best practices, policies and procedures, and time efficient performance strategies.
  • Monitored over 100 companion animals, in addition to both fresh and saltwater species, for behavioral problems and signs of health issues.
  • Followed each pet's unique care instructions, such as specific dietary needs and habitat requirements for each animal under my care, and administered proper medication as needed.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Ship From Store Specialist

Petco
Chicago, IL
05.2020 - 02.2021
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Completed over 100 daily orders with expert picking and packing of shipments.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
  • Worked flexible schedule and extra shifts to meet business needs.

Guest Advisor

Petco
Chicago, IL
09.2019 - 05.2020
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
  • Collected and authorized payments of guests.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Mentored new team members on sales software system operation.

Server

McGees Tavern And Grille
Chicago, IL
09.2019 - 03.2020
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Internship

European Union Parliament
Brussels, Belgium
01.2017 - 04.2017
  • Trainee Internship at European Parliament Interning under European Parliament Member Norica Nicolai from Romania.
  • Attend committee meetings for the political group ALDE and write up meeting notes to report to my team
  • Provided support for event organizers.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Reviewed related literature and researched case studies to support research efforts.

Education

Bachelor of Arts - Political Science

DePaul University
Chicago, IL
09.2014 - 06.2019

Skills

Public speakingundefined

Software

Microsoft Office
Spreadsheets
Social media
Email communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Companion Animal Leader

Petco
02.2021 - Current

Ship From Store Specialist

Petco
05.2020 - 02.2021

Guest Advisor

Petco
09.2019 - 05.2020

Server

McGees Tavern And Grille
09.2019 - 03.2020

Internship

European Union Parliament
01.2017 - 04.2017

Bachelor of Arts - Political Science

DePaul University
09.2014 - 06.2019

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MARGARET MATHER