Brady Miles
Swampscott,MA
Summary
Aquarist and marine husbandry professional with over 10 years in aquarium and aquaculture settings. Focus on optimizing animal welfare, enhancing customer satisfaction, and training staff to uphold high standards in both animal care and public education.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Companion Animal Leader
Petco
Medford, Massachusetts
03.2025 - Current
- Coordinated daily activities to ensure optimal animal welfare and customer service.
- Assisted customers in selecting appropriate products for their pets' needs.
- Maintained cleanliness and organization of animal habitats and retail space.
- Adhered to industry regulations regarding animal welfare and safety protocols.
- Created detailed reports tracking the progress of each animal under my supervision.
- Maintained a clean and safe environment for both animals and staff.
- Increased sales by leveraging store promotions and optimizing floor layout.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted in the preparation and execution of physical inventory counts.
Mail Carrier
United States Postal Service
12.2025 - 2026
Store Manager (Aquaculture & Mariculture)
European Aquatics
Malden, MA
01.2020 - 01.2024
- Managed daily operations of a specialty aquaculture retail facility housing marine fish, corals, and invertebrates
- Maintained multiple closed-system aquariums, monitoring water chemistry, dosing supplements, and ensuring animal health
- Diagnosed animal health issues and advised on treatment protocols and system corrections
- Installed and maintained aquarium systems for residential and commercial clients
- Trained staff on animal care standards, system maintenance, and customer education
Guest Services
Bertram House/Dunkin’ Donuts
01.2018 - 01.2020
Managerial Asst/Host/Bartender
Centerplate NEAQ
01.2017 - 01.2018
Steward/Attendant/Bartender
Boston Harbor Cruises
01.2016 - 01.2017
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Effectively multitasked within a fast-paced environment.
- Maintained a clean, safe, and organized work environment.
- Assisted in the setup and teardown of event spaces, ensuring timely readiness for functions.
- Assisted in inventory management of supplies and materials.
- Conducted routine inspections of equipment and facilities for maintenance needs.
Aquarist Intern / Volunteer
New England Aquarium
Boston, MA
01.2013 - 01.2015
- Supported daily husbandry operations across multiple galleries including Temperate, Tropical, Freshwater, Penguin, and Touch Tank exhibits
- Prepared and administered species-specific diets for fish, elasmobranchs, invertebrates, reptiles, seabirds, jellyfish, and amphibians
- Conducted daily water quality testing (salinity, temperature, pH, nutrient levels) and maintained detailed system and animal health records
- Maintained exhibit glass/acrylic; serviced mechanical and biological filtration systems including pumps, sumps, pool filters, and protein skimmers
- Assisted with quarantine, acclimation, and observation of new animal arrivals
- Supported enrichment efforts and monitored animal behavior
- Engaged with visitors through informal education and conservation messaging
- Observed necropsies and assisted with post-mortem documentation
Part-Time Research Aquarist
Northeastern University Marine Science Center
Nahant, MA
01.2013 - 01.2015
- Maintained research tanks and monitored water quality to ensure stability during experimental trials
- Recorded system conditions and animal health to contribute to research documentation
- Supported graduate students with experimental design and setup to facilitate research objectives
Education
Bachelor of Science - Aquaculture & Aquarium Sciences
University of New England
Biddeford, ME05-2019
Skills
- Aquatic Animal Husbandry (Marine & Freshwater)
- Water Chemistry Testing & Analysis
- Life Support Systems (Pumps, Sumps, Filtration, Protein Skimmers)
- Feeding Protocols & Diet Preparation
- Enrichment & Behavioral Observation
- Quarantine & Acclimation Procedures
- Exhibit Maintenance & Acrylic Care
- Public Engagement & Informal Education
- Customer engagement
- Customer service
- Team Collaboration & Training
- Inventory management
- Technical troubleshooting
- Problem solving
- Effective communication
- Display setup
- Animal welfare
Certification
PADI Open Water Diver, Level 2
Leadership Experience
- University of New England, Biddeford, ME, Aquarium Club President, 01/17 - 12/19, Revitalized club membership from 3 to 20 participants, Developed proposals for large-scale aquarium installations, coordinating with administration and facilities
- University of New England, Biddeford, ME, Clown Fish Lab, 01/15 - 12/19, Plumbed in new systems, Provided lighting recommendations for giant clam and coral grow out tank, Networked with Aquarium Club to fund and support lab operations
- Fish Breeding Program – Essex Technical Institute, Founder / Manager, 01/13 - 12/15, Established discus fish breeding program, secured funding, and trained students on operations
Timeline
Mail Carrier
United States Postal Service
12.2025 - 2026
Companion Animal Leader
Petco
03.2025 - Current
Store Manager (Aquaculture & Mariculture)
European Aquatics
01.2020 - 01.2024
Guest Services
Bertram House/Dunkin’ Donuts
01.2018 - 01.2020
Managerial Asst/Host/Bartender
Centerplate NEAQ
01.2017 - 01.2018
Steward/Attendant/Bartender
Boston Harbor Cruises
01.2016 - 01.2017
Aquarist Intern / Volunteer
New England Aquarium
01.2013 - 01.2015
Part-Time Research Aquarist
Northeastern University Marine Science Center
01.2013 - 01.2015
Bachelor of Science - Aquaculture & Aquarium Sciences
University of New England