Shannon Munoz
Denver,CO
Summary
Dedicated Animal Handling and Customer Education Specialist with expertise in inventory management. Enhanced customer satisfaction and retention through effective communication and relationship building. Managed cash operations, ensuring accuracy in financial transactions and implemented procedures to uphold financial integrity.
Overview
9
9
years of professional experience
Work History
Companion Animal Leader
Petco
Pasadena, Texas
03.2022 - 04.2025
- Trained team members on proper animal handling techniques and customer service.
- Assisted customers with product selection for pet health and well-being.
- Maintained cleanliness and organization of animal habitats and display areas.
- Educated customers on responsible pet ownership and care practices.
- Collaborated with other departments within the organization to ensure efficient operations.
- Organized and maintained inventory levels for pet supplies and food.
- Ensured that all animals received necessary medical treatments as prescribed by veterinarians.
- Developed relationships with customers to provide exceptional customer service.
- Managed administrative tasks such as scheduling appointments, managing finances, processing paperwork.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Educated staff members on proper handling techniques when interacting with animals.
- Created detailed reports tracking the progress of each animal under my supervision.
- Conducted regular maintenance checks on all equipment used for animal care.
Customer Engagement Leader
Petsmart
Baytown, Tx
04.2019 - 03.2022
- Supervised daily care and handling of companion animals in store environment.
- Trained team members on proper animal handling techniques and customer service.
- Maintained cleanliness and organization of animal habitats and display areas.
- Educated customers on responsible pet ownership and care practices.
- Organized and maintained inventory levels for pet supplies and food.
- Ensured that all animals received necessary medical treatments as prescribed by veterinarians.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Burke's Outlet
Supervisor
Deer Park, Tx
04.2016 - 04.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, Tx05-2007
Skills
- Animal handling and pet care
- Inventory management
- Customer education and engagement
- Product selection and retail sales
- Customer relationship management
- Cash handling
Timeline
Companion Animal Leader
Petco
03.2022 - 04.2025
Customer Engagement Leader
Petsmart
04.2019 - 03.2022
Burke's Outlet
Supervisor
04.2016 - 04.2019
High School Diploma -
Sam Rayburn High School