Christina L. Simard
Mission Viejo,CA
Summary
Driven by a thirst for knowledge, I consistently strive for excellence in every field. As a licensed Auto Appraiser, I successfully overcame the challenges of a demanding licensing exam, passing it prior to joining the Progressive team. Moreover, my extensive experience in the legal field at Toyota Motor Sales enabled me to mentor numerous new employees, demonstrating my ability to guide and support others in their professional development.
Overview
37
37
years of professional experience
Work History
Managed Repair Representative
Progressive
12.2023 - Current
- Continuously sought ways to refine the managed repair process, incorporating feedback from customers and contractors alike for ongoing improvement in service delivery.
- Bolstered client trust by providing regular updates on repair progress and addressing any concerns or questions promptly.
- Implemented measures to prevent fraud by verifying contractor invoices against agreed-upon estimates and scope of work documentation before authorizing payments.
- Enhanced team productivity by providing training on best practices in claim management and customer service.
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices in managed repairs to ensure ongoing excellence in service delivery.
- Mitigated risks by conducting thorough inspections of contractor work, addressing any issues promptly to maintain project timelines.
- Contributed to company growth by consistently meeting or exceeding performance targets for completed repairs and customer satisfaction ratings.
Customer Relations and Retention
Toyota Motor Sales, U.S.A. - Toyota Los Angeles Region
04.1996 - 02.2022
- Supported the department in following up with 800 line customers, generating CSI reports, communicating with dealership personnel in regard to customer satisfaction, creating preliminary repair histories, communicating and negotiating with financial institutions and attorneys regarding customer repurchases and replacements, Processing high volume lemon law requests
- Supervise and train management trainees and new associates entering in department
Administration Manager
Showroom Traffic Analysis Report
11.1994 - 04.1996
- Completed payroll, supervised office personnel, and trained employees on sales processes
- Trained and supervised night time callers, using dealers up lists and pump-in reports generated by the Region
- Also assisted with Service consultations, analyzing dealers lost sales
- Compiled information from night surveys and created a Retail Consultation for the consultants to review with dealer management
Customer Relations Manager- Inventory
Bill Maxey Toyota
10.1993 - 11.1994
- Assisted customers with correcting vehicle and service concerns, trained new sales personnel, and completed TMIS submission
Customer Relations Manager- Maintenance
Lew Webb's Toyota
05.1991 - 10.1993
- Assisted customers with correcting vehicle and service concerns, assisted with dealership maintenance issues
Office Administration
Joe MacPherson Toyota
06.1988 - 05.1991
- Completed sales contracts and paperwork, recorded customer and dealer deposits
Education
Completed 1 year of college -
Rancho Santiago
Santa Ana, CaliforniaHigh School -
Alvirne High School
Hudson, N.H.Skills
- Customer service focus
- Professionalism and ethics
- Strong negotiation
- Sales experience
- Technical aptitude
- Industry awareness
- Auto body repair
- Cross-functional coordination
- Insurance procedures
- Claims processing
- Vehicle inspection
- Damage assessment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Phone Numbers
(949) 750-5243, (949) 727-2756
Timeline
Managed Repair Representative
Progressive
12.2023 - Current
Customer Relations and Retention
Toyota Motor Sales, U.S.A. - Toyota Los Angeles Region
04.1996 - 02.2022
Administration Manager
Showroom Traffic Analysis Report
11.1994 - 04.1996
Customer Relations Manager- Inventory
Bill Maxey Toyota
10.1993 - 11.1994
Customer Relations Manager- Maintenance
Lew Webb's Toyota
05.1991 - 10.1993
Office Administration
Joe MacPherson Toyota
06.1988 - 05.1991
Completed 1 year of college -
Rancho Santiago
High School -
Alvirne High School
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