Josh Trimm
Jonesboro,AR
Summary
Results-oriented Managed Repair Representative with over 25 years of experience in the collision repair industry. Skilled in negotiation and problem-solving, effectively mentoring teams to improve claims handling and customer interactions.
Overview
15
15
years of professional experience
Work History
Managed Repair Representative
Progressive Insurance
Little Rock, AR
04.2018 - Current
- Managed claims resolution process to ensure customer satisfaction and timely service delivery.
- Coordinated repair shop relationships, promoting effective communication and collaboration on claims management.
- Oversaw quality assurance initiatives, enhancing service standards within the repair network.
- Mentored junior staff on best practices in claims handling and customer interaction strategies.
- Achieved high levels of customer retention through exceptional communication and follow-up throughout the repair process.
Collision Center Manager
Cavenaugh Auto Group
Jonesboro, AR
02.2011 - 04.2018
- Oversaw daily operations to ensure efficient workflow and timely vehicle repairs.
- Managed team performance, providing training and mentorship to enhance skills and productivity.
- Implemented quality control measures to maintain high standards of customer satisfaction.
- Developed strategies to reduce cycle time and improve repair processes across the center.
- Collaborated with other departments to improve overall company performance and customer experience.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
Education
High School Diploma -
Asun
Marked Tree, ARSkills
- Customer service focus
- Professionalism and ethics
- Strong negotiation
- Industry awareness
- Technical aptitude
- Paint matching
- Restoration techniques
- Insurance procedures
- Vehicle inspection
- Damage assessment
- Teamwork and collaboration
- Problem-solving
Timeline
Managed Repair Representative
Progressive Insurance
04.2018 - Current
Collision Center Manager
Cavenaugh Auto Group
02.2011 - 04.2018
High School Diploma -
Asun