CHRISTINA L. TAYLOR
Eugene,OR
Summary
Dynamic RN Supervisor with extensive experience, excelling in clinical operations and budget management. Proven track record in enhancing patient outcomes through quality assurance initiatives and effective team leadership. Skilled in regulatory compliance and critical thinking, driving process improvements that elevate care delivery and patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Supervisor of Clinical Operations
PeaceHealth Medical Group
Cottage Grove, Pleasant Hill and Creswell, Oregon
10.2022 - 10.2025
- Managed daily operations of three busy primary care clinics, including staffing, scheduling, overseeing patient flow, registration, billing, medical records, etc. for optimal clinic performance.
- Assisted in developing budgets, staffing plans, and resource allocations to manage costs.
- Collaborated with leaders to develop QA/QI initiatives, enhancing care delivery and patient outcomes.
Monitored adherence to, and ensured continuous compliance with, evolving healthcare regulations. - Identified opportunities for process and quality improvements through data analysis, or feedback from stakeholders. Led projects to enhance safety, clinical outcomes, and patient experiences.
- Created reports on operational performance metrics to track progress against goals.
- Assisted providers in resolving operational issues that could impact workflow and quality of patient care.
- Performed personnel interviewing, hiring, regular performance reviews, disciplinary actions, and dismissals.
- Coordinated supply chain management for necessary medications, medical supplies, and equipment.
- Conducted regular staff meetings to address concerns and share updates.
- Handled customer service and staff concerns efficiently, providing timely responses, while examining concerns to uncover trends affecting quality patient care.
RN Complex Care Manager Lead
PeaceHealth Medical Group
Eugene, OR
10.2010 - 10.2022
- Streamlined chronic disease management via patient education and targeted outreach initiatives.
Collaborated with interdisciplinary teams for the creation of tailored care plans.
Coordinated efforts with specialists to ensure holistic treatment approaches.
Developed educational resources to increase patient understanding and adherence. - Guide care management team involving RNs, LPNs, and Social Workers in formulating care plans, ensuring accurate documentation for quality metrics, and facilitating process enhancements.
Assist Head RN
Providence Portland Medical Center
Portland, OR
10.2008 - 10.2010
- Monitored patient care delivered by RN, LPN, and CNA staff to ensure quality standards.
Provided direct patient care and support to enhance patient well-being.
Completed daily nursing assignments accurately and efficiently. - Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Trained new nursing staff on protocols, procedures, and hospital policies effectively.
- Conducted annual performance evaluations for RN, LPN, CNA, and secretarial staff.
Staff RN/Relief Charge
Providence Portland Medical Center
Portland, OR
10.2008 - 10.2010
- Coordinated comprehensive care for four to five patients, collaborating with physicians during bedside procedures.
- Guided professional development and facilitated mentorship as Clinical Instructor to senior nursing students within University of Portland Nursing Program.
Education
Associate of Science - Nursing
Clackamas Community College
Oregon City, OR06-1993
Skills
- Clinical operations
- Budget management
- Quality assurance and improvement
- Inclusion and diversity
- Regulatory compliance
- Critical thinking
- Effective communication
- Team leadership
Certification
RN License with state of Oregon
BLS
BLS
Volunteer
- RN for Healing Hands of Haiti Volunteer Medical Service, annually 2007 to 2010.
- Annual participation in United Way Day of Caring
- Various projects with Food for Lane County, Relief Nursery, Raptor Center and PeaceHealth annual Thanksgiving Baskets.
Professional Development
- Local and Regional Operational Teams
- Billing and Coding Team
- Advanced Care Planning program completion
- Mentor Leadership Program completion
- VFC Program Coordinator
- Clinic lead for Code Cyper preparedness
- Clinic lead for OHA and DNV regulatory readiness
References
References available upon request.
Timeline
RN Supervisor of Clinical Operations
PeaceHealth Medical Group
10.2022 - 10.2025
RN Complex Care Manager Lead
PeaceHealth Medical Group
10.2010 - 10.2022
Assist Head RN
Providence Portland Medical Center
10.2008 - 10.2010
Staff RN/Relief Charge
Providence Portland Medical Center
10.2008 - 10.2010
Associate of Science - Nursing
Clackamas Community College