Christina Manfredi
Spencerport,NY
Summary
Dynamic professional with years of experience in marketing, project management, leadership, staff supervision and customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Exceptional in utilizing a diverse skill set to drive sales, enhance profitability, and elevate customer service standards within organizations.
Overview
20
20
years of professional experience
Work History
Development Specialist
Downtown ROCs
09.2023 - Current
- Coordinate fundraising and grant-writing efforts
- Facilitate donor and sponsor communications
- Co-manage organization social media profiles, including graphic design
Lease Acquisition Specialist
West Herr Automotive Group Inc.
03.2022 - 05.2023
- Assisted 30+ stores with lease end or new car appointment scheduling
- Made 200+ calls a week to identify sales leads among new and existing customers
- Boosted sales and customer satisfaction with proactive follow-up calls and consistent communication with potential clients
- Used sales and order management systems and technologies to facilitate exceptional customer service
Regional Supervisor
Idemia
06.2016 - 05.2019
- Enhanced employee productivity through regular training sessions and constructive feedback.
- Ensured strict compliance of western NY fingerprint locations, effectively managing 150+ agents in adherence to New York State guidelines.
- Supervised & orchestrated all operational activities for each enrollment center, optimizing employee performance, staffing & scheduling
- Conducted interviews for open positions, effectively identifying top talent to support business objectives.
- Managed and resolved any operational issues or customer complaints in a timely manner, ensuring high levels of customer satisfaction.
Product Marketing Manager
5LINX
09.2010 - 09.2014
- Maximized return on investment from trade shows by implementing effective pre-event promotion techniques.
- Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
- Conducted monthly product trainings to call center employees
- Created content and training materials
- Designed and implemented promotional programs to maximize impact of sales efforts
Customer Service Call Center Supervisor
5LINX
05.2005 - 09.2010
- Created customer support strategies to increase retention
- Coached team 15+ members to deliver hospitable, professional service while adhering to set service models
- Enhanced team productivity through regular coaching, feedback, monthly one on ones and performance evaluations
- Fostered strong relationships with various departments, ensuring alignment of goals and seamless collaboration on cross-functional projects.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
Education
Associate of Applied Science - Paralegal Studies
RBI
Rochester, NY01-2003
Skills
- Supervision and Leadership
- Sales & Marketing Copywriting
- Excellent Communication skills
- Proficient in Word, Excel and Powerpoint
- Team Building, Training and Mentoring
- Account Management
- Product Marketing
- Customer Relations
Timeline
Development Specialist
Downtown ROCs
09.2023 - Current
Lease Acquisition Specialist
West Herr Automotive Group Inc.
03.2022 - 05.2023
Regional Supervisor
Idemia
06.2016 - 05.2019
Product Marketing Manager
5LINX
09.2010 - 09.2014
Customer Service Call Center Supervisor
5LINX
05.2005 - 09.2010
Associate of Applied Science - Paralegal Studies
RBI
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