Years of Retail and Customer Service Experience
Christina Maritz
Delavan,WI
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
15
15
Work History
Merchandiser
American Greetings
Delavan, WI
- Planned and coordinated product availability for advertising and promotion purposes.
- Worked with managers and advertising directors to optimize promotions.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Inspected merchandise for quality and arranged proper display location on floor.
- Conferred with store managers to obtain information about customer needs and preferences.
- Verified products appeared at correct locations in proper quantities.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Updated pricing and signage to complete product displays and educate customers.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Assembled quarter and full-size point of purchase promotional displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
Department Manager
Walmart
Delavan, WI
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Contributed to waste reductions, supporting savings totaling over $[Amount] monthly.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Daycare Worker
Fontana Elementary School
Fontana , WI
- Maintained effective schedule balance between rest periods, active play and instruction.
- Monitored entrances and exits to maintain safety and organized environments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
- Maintained child-friendly environment with access to outdoor activities.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Introduced children to educational games and activities to boost learning.
Stocker Associate
Walmart
Delavan, WI
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained effective team member communication.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting and stocking merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked packages and merchandise for damage and notified vendors.
- Changed sales floor signs to show current pricing and support product promotions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Placed special customer orders for custom or special order merchandise.
- Answered customer questions and provided detailed product information.
Consultant
Scentsy
Delavan, WI
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
Activity Director's Assistant
River Bend R.V Resort
Watertown, WI
- Oversaw day-to-day activities of residents in campground facility.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Planned out activities for adults and children at the campground
Truck Team Member
Target
Lake Geneva, WI
- Fostered positive working relationships with regular customers.
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns for supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Took on customer service duties, contributing with teams to achieve top ratings in satisfaction surveys.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Maintained effective team member communication.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting and stocking merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Changed sales floor signs to show current pricing and support product promotions.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Placed special customer orders for custom or special order merchandise.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Answered customer questions and provided detailed product information.
Online Grocery Associate
Walmart
Lake Geneva, WI
03.2021 - Current
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Big Foot High School
Walworth, WIDigital Degree - Digital Design
The Art Institute of Pittsburgh
Pittsburgh, PA05.2012
Skills
- Pricing and Signage Updating
- Adaptability and Flexibility
- Team Collaboration
- Independent Decision Making
- Originality and Creativity
- Clear Communication
- Organization and Prioritization
- Time Management
- Project Coordination
- Quality Assurance
- Laptop and Mobile Device Use
- Microsoft Office
- Documentation and Recordkeeping
- Event Coordination
- Customer Service
Timeline
Online Grocery Associate
Walmart
03.2021 - Current
Merchandiser
American Greetings
Department Manager
Walmart
Daycare Worker
Fontana Elementary School
Stocker Associate
Walmart
Consultant
Scentsy
Activity Director's Assistant
River Bend R.V Resort
Truck Team Member
Target
High School Diploma -
Big Foot High School
Digital Degree - Digital Design
The Art Institute of Pittsburgh