Christina Marquez
League City,TX
Summary
Dynamic Warehouse Lead at Ross Dress for Less with strong supervisory experience and a proven track record in optimizing workflow and enhancing customer service. Expert in shipping and receiving, I successfully established efficient unloading procedures, reducing truck wait times significantly while fostering a productive team environment through effective communication and mentoring.
Overview
29
29
years of professional experience
Work History
Warehouse Lead
Ross Dress for Less
08.2019 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Monitored performance and safety practices of 10 person warehouse staff.
Medicaid Eligibility Specialist
Monti Eligibility and Denial Solutions
07.2006 - 11.2006
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Achieved significant reductions in case backlogs through meticulous case management and follow-up.
Manager
Landry's Seafood House
03.1999 - 06.2006
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Ken Kades Corp.
04.1996 - 03.1999
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Administration
College of The Mainland
Texas City, TXSkills
- Supervisory experience
- Time management
- Customer service
- Order picking
- Product packaging
- Shipping and receiving
- Attention to detail
- Quality control
- Order fulfillment
- Merchandising and display
- Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Lead
Ross Dress for Less
08.2019 - Current
Medicaid Eligibility Specialist
Monti Eligibility and Denial Solutions
07.2006 - 11.2006
Manager
Landry's Seafood House
03.1999 - 06.2006
Manager
Ken Kades Corp.
04.1996 - 03.1999
No Degree - Business Administration
College of The Mainland
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