Summary
Overview
Work History
Education
Skills
Timeline
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Christina Martin

Topeka,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Part-Time Dispatch Supervisor

UPS
10.2018 - Current
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Optimized routes through careful planning, realizing cost savings of $[Amount] for company.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Answered phone calls and responded to customer emails.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Scheduled and organized delivery routes.

Part-Time Preload Supervisor

UPS
07.2017 - 10.2018
  • Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
  • Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
  • Utilized data analysis to identify trends in productivity and make informed decisions regarding process improvements.
  • Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
  • Streamlined package handling procedures for faster processing and reduced turnaround time.
  • Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
  • Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
  • Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
  • Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.
  • Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Enforced team adherence to safety regulations and protocols.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Preloader

UPS
11.2016 - 07.2017
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Optimized loading efficiency by assessing and organizing packages based on destination and priority.
  • Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
  • Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
  • Supported training initiatives for new hires, sharing expertise in preloading procedures and workplace safety protocols.
  • Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Bachelor of Arts - Art And Criminal Justice

Washburn University of Topeka
Topeka, KS
05.2024

Skills

  • Transportation Coordination
  • Attendance documentation
  • Employee Training
  • Tracking of man hours
  • Mentoring and training
  • Route Planning
  • Proficiency in DMS
  • Knowledgeable in DPS
  • Data Entry
  • Dispatching procedures
  • Service planning
  • Updating logs
  • Critical Thinking
  • Decision-Making
  • Paperwork Processing
  • Creative Thinking
  • Route Planning and Adjustment
  • Cost Determination
  • Delegating Work
  • Training and Development
  • Material Distribution
  • Microsoft Office
  • Verifying coverage
  • Stress Tolerance
  • Positive communication skills

Timeline

Part-Time Dispatch Supervisor

UPS
10.2018 - Current

Part-Time Preload Supervisor

UPS
07.2017 - 10.2018

Preloader

UPS
11.2016 - 07.2017

Bachelor of Arts - Art And Criminal Justice

Washburn University of Topeka

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Christina Martin