Christina Martinez
Lansing,KS
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual. collaborator commended for consistently arriving to work prepared and on time.
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Associate
KMC Dermatology
Lansing, KS
08.2023 - 06.2024
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Handled cash payments for guest transactions accurately and efficiently.
- Entered new client data into database systems accurately.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Responsible for opening and closing the office on time each day.
- Scheduled appointments for clients and recorded all client data into the system.
- Ensured that front desk area was well organized at all times.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Handled confidential information with discretion and sensitivity.
- Maintained confidentiality of customer information at all times.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Processed payments for services rendered accurately and efficiently.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Provided excellent customer service to all guests.
- Received payments from customers and processed credit card transactions accurately.
- Prepared invoices for customers according to company procedures.
- Greeted customers and visitors in a professional manner.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Assisted with other projects assigned by management team.
- Checked visitor identification before allowing access to restricted areas.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Greeted visitors and verified reasons for visit and appointment information.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed large volume of guests and improved overall customer service.
- Updated front office phone protocols to increase productivity and decrease customer hold times.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Communicated with outside offices to obtain records and transfer files for needs.
- Budgeted for new office supplies and equipment maintenance, keeping detailed track of office spending.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted visitors warmly and directed them to correct personnel or office.
- Scheduled and confirmed appointments for clients and staff.
Administrative Assistant
Twin Oaks Health & Rehab
Lansing , KS
04.2022 - 08.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory and placed orders when necessary.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Proofread content for typo-free emails and documentation.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
MONTESSORI JUNIOR GUIDE
Guidepost Montessori
Leavenworth, KS
11.2021 - 02.2022
- Completed general curriculum classes.
- Ensured compliance with local health codes during food service operations within the facility.
- Created interactive activities for kids such as scavenger hunts or art projects related to exhibitions.
- Maintained order during large groups' visits, ensuring that everyone was able to enjoy their time at the museum.
- Developed guest relationships to achieve high level of satisfaction.
- Utilized storytelling techniques to enhance visitor engagement and learning.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Provided safe and nurturing environment for children of all ages.
- Conducted daily health checks including temperature taking and recording results.
- Assisted in meal preparation including preparing snacks and drinks.
- Maintained accurate records of attendance, meals served, medication administered.
- Maintained a clean, organized classroom environment conducive to learning.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Organized special events such as birthday parties or holiday celebrations.
LEAD TEACHER
Little Leaders of KCK
Kansas City, KS
05.2020 - 11.2021
- Collaborated as a team to establish and manage specific needs for each child
- Served as a caring and nurturing source of support for children
- Focused on safety as a number one priority
- Worked with parents to help ease their children into a new routine
- Created a predictable and stable, yet welcoming and exciting environment for children.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Coordinated professional development activities for teachers within the department.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Implemented appropriate strategies to manage challenging behaviors.
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Assisted students with special needs by providing additional support when required.
- Promoted effective communication between staff members by participating actively in team meetings.
- Ensured compliance with relevant regulations such as health and safety standards.
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Established indoor and outdoor safe play environments for toddler-age children.
- Promoted good behaviors by using positive reinforcement methods.
- Stuck to daily routines to help children feel comfortable and promote development.
- Utilized assessment tools and observational techniques to evaluate and enhance children's developmental milestones.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Taught children foundational skills in colors, shapes and letters.
- Developed and implemented engaging lesson plans tailored to meet the developmental needs of children aged X-X.
- Managed classroom behavior using positive reinforcement and constructive feedback to promote a respectful learning environment.
- Implemented hands-on, play-based strategies for experiential learning.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
CHILDCARE PROVIDER
Abundant Hearts Daycare
Leavenworth, KS
06.2012 - 05.2021
- Served as a guide in instructing students on proper classroom behavior
- Assisted in record-keeping for grading and attendance
- Prepared materials and equipment for classroom lesson plans
- Reinforced previously taught curriculum in small groups with students, assisting anyone requiring additional help with specific content or concepts.
- Encouraged positive interactions between children by providing supervision at all times.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Developed positive relationships with families by communicating regularly about their child's development.
- Assisted with feeding infants and toddlers during meal times.
- Maintained a clean and organized play area.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Read books aloud to small groups or individual children.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Helped develop motor skills through active playtime activities like running, jumping.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Assisted children in development of social, communication and problem-solving skills.
- Secured indoor and outdoor premises to protect children.
- Developed and implemented lesson plans and activities for children of various ages.
- Sanitized toys and tables to maintain clean, safe environment.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Communicated with parents about daily activities and any concerning behaviors.
- Planned and implemented engaging activities to encourage creativity and expression.
- Guided children through engaging and productive activities to foster fun learning environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
PARAPROFESSIONAL
USD 469
Lansing, KS
07.2018 - 05.2020
- Worked to cultivate a strong team-oriented environment, while ensuring all employees equally performed daily tasks of food preparation, exceptional customer service, and supply inventory and product orders.
- Assisted in the implementation of educational programs for special needs children.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Created and maintained positive relationships with students, parents, and colleagues.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended professional development workshops related to job responsibilities.
- Helped implement behavior management strategies for individual students.
- Collaborated with special education staff to develop Individualized Education Plans.
- Provided technical assistance to teachers when using new software or technology tools.
- Supervised small groups of students during instruction time.
- Provided guidance to students in the classroom setting.
- Applied positive reinforcement to redirect negative behaviors.
- Communicated and collaborated well with educators from various grade levels.
SHIFT LEADER
Military Deli & Bakery Services
Fort Leavenworth, KS
09.2015 - 02.2018
- Coordinated marketing projects within the franchise designed to attract potential customers, while simultaneously maintaining current clientele.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Scheduled team members for shifts based on business needs and customer demand.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Collaborated with management to set performance goals and evaluate progress.
- Developed promotional strategies to attract more customers during slow periods.
MARKETING MANAGER
Goodcents Deli
Leavenworth, KS
03.2013 - 12.2015
- Analyzed market trends to identify potential opportunities for growth.
- Ensured compliance with all applicable laws related to advertising and promotions.
- Developed and implemented marketing plans for new products.
- Created content for promotional materials, including brochures, flyers, and websites.
- Monitored competitors' activities to keep up with industry trends.
- Maintained relationships with key customers through regular communication.
- Built relationships with influencers in the industry for increased visibility.
- Generated ideas to increase sales through creative promotions.
- Developed social media marketing strategies to help brand company and increase sales.
- Set specific marketing goals that align with the overall direction and business goals.
Education
MONTESSORI JUNIOR GUIDE -
Guidepost Montessori
02.2022
SAINT MARY COLLEGE ADULT EDUCATION
12.2014
GED Certificate -
KCK COMMUNITY COLLEGE
Skills
- Teaching
- Classroom
- Reception
- Fundraising
- Scheduling/Events
- Payroll
- Office Mgmt
- Inventory
- Training Mgmt
- Leadership
- Shift Mgmt
- Marketing
- Retail/Sales
- Childcare
- Customer Service
- Filing
- Data entry expertise
- Time Management
- Problem-solving skills
- Scheduling appointments
- File Maintenance
- Appointment Setting
- Document Control
- Data Entry
- Listening Skills
- Patient Charting
- Basic accounting
- Administrative Skills
- File Organization
- Mail handling
- Effective Planning
- Administrative Support
- Continuous Improvement
- Problem-Solving
- Relationship Building
- Adaptability and Flexibility
- Teamwork and Collaboration
- Attention to Detail
- Support Services
- Active Listening
Certification
- First Aid (10+ yrs)
- CPR (10+ yrs)
Timeline
Front Office Associate
KMC Dermatology
08.2023 - 06.2024
Administrative Assistant
Twin Oaks Health & Rehab
04.2022 - 08.2023
MONTESSORI JUNIOR GUIDE
Guidepost Montessori
11.2021 - 02.2022
LEAD TEACHER
Little Leaders of KCK
05.2020 - 11.2021
PARAPROFESSIONAL
USD 469
07.2018 - 05.2020
SHIFT LEADER
Military Deli & Bakery Services
09.2015 - 02.2018
MARKETING MANAGER
Goodcents Deli
03.2013 - 12.2015
CHILDCARE PROVIDER
Abundant Hearts Daycare
06.2012 - 05.2021
MONTESSORI JUNIOR GUIDE -
Guidepost Montessori
SAINT MARY COLLEGE ADULT EDUCATION
GED Certificate -
KCK COMMUNITY COLLEGE