CHRISTINA MARTINEZ
Tampa,FL
Summary
Experienced dental assistant and receptionist 10+ years
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Mcilwain Dental Specialists
Tampa, FL
02.2024 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Collect payment and create payment plans
- Scheduled next visit and go over treatment plans
- Create claims , attach insurance to patients accounts and verify insurance eligibility
Dental Receptionist / Dental Assistant
Harp Pediatric
Palm Harbor
05.2023 - 02.2024
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
- Contacted insurance companies to verify patient eligibility and coverage
- Operated dental office software and managed patient records with confidentiality
- Received and processed payments for services rendered, including cash and credit transactions
- Assisted with general administrative duties such as filing, scanning documents, entering data into computer systems, faxing forms and ordering supplies
- Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
- Help with assisting when office is short staffed
Dental Assistant
Smile Builders / Smile Cove
Tampa
05.2014 - 05.2023
- Four-handed dentistry RSD, sedation's IV, dental prophylaxis and properly sterilizing dental instruments
- Front desk duties, schedule appointments, calling insurance, answering calls and taking payments
- Accurately record treatment info in patient's Charts
- Experience with digital x-rays (Sensor and Scanx)
- Experience in Dentrix and Dexis
- Field trips to Elementary schools and daycares.
Education
High School Diploma -
Alonso High School
Tampa, FLSkills
- Sanitation protocols
- Manage schedules
- Multi-line telephone systems
- Sorting mail
- Manage files
- Teamwork
- Multitasking
- Patient services
- Radiography safety
- Equipment sterilization
- Verbal communication
- Organization
- Prioritization
- Problem-solving
Certification
Dental, CM Erwin Technical Center, TAMPA, FL, 06/01/11, 10/01/11, EFDA, Radiology, CPR, First Aid, Blood borne Pathogens
References
Cindy S - Harp Dental, Office Manager, (813) 703-5655, Cs031990@gmail.com
Timeline
Dental Receptionist
Mcilwain Dental Specialists
02.2024 - Current
Dental Receptionist / Dental Assistant
Harp Pediatric
05.2023 - 02.2024
Dental Assistant
Smile Builders / Smile Cove
05.2014 - 05.2023
High School Diploma -
Alonso High School