Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Martinez

Orange,CA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hilton. Proven track record in enhancing guest engagement and satisfaction through personalized experiences. Expertise in high-volume dining and safe food handling, consistently delivering quality service and fostering loyalty among patrons.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Destination Specialist

Visit Anaheim
04.2024 - Current


  • Created informative destination guides for clients to reference during their travels, enhancing their overall experience abroad.
  • Monitored industry trends and attended trade shows to stay informed about new products and services available to customers.

Catering Coordinator

Hilton
01.2020 - 04.2024
  • Handled incoming company phone calls, addressing customer needs and concerns
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.

Cocktail Server/Bartender

JP23 Hospitality Group
11.2020 - 12.2022


  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Server

Hilton
09.2016 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Hospitality And Tourism Management

California Polytechnic State University, Pomona
Pomona, CA
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • High volume dining

Certification

  • CTA - Certified Travel Associate

Timeline

Destination Specialist

Visit Anaheim
04.2024 - Current

Cocktail Server/Bartender

JP23 Hospitality Group
11.2020 - 12.2022

Catering Coordinator

Hilton
01.2020 - 04.2024

Server

Hilton
09.2016 - 01.2020

Hospitality And Tourism Management

California Polytechnic State University, Pomona

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