Christina Masima
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Residential House Manager
Layton Christian Academy
Layton, UT
08.2022 - Current
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Managed all intake and discharge paperwork and procedures for residents.
Sales Development Representative
Sales Dojo
Lehi, UT
02.2021 - 07.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Achieved and exceeded monthly and annual sales targets.
Performance Supervisor
Delta Aviation
Salt Lake City, UT
10.2019 - 02.2021
- Optimized scheduling processes to ensure timely completion of tasks and efficient allocation of resources.
- Improved team performance by implementing innovative management strategies and regular evaluations.
- Developed comprehensive training programs for new employees, resulting in faster onboarding and increased productivity.
- Collaborated with other supervisors to identify areas for improvement across departments, streamlining communication channels and increasing operational efficiency.
- Oversaw talent acquisition efforts for the department, interviewing candidates and making informed hiring decisions based on skills alignment with role requirements.
- Recognized outstanding performance through various reward systems or acknowledgement programs tailored specifically toward each employee''s preferences.
- Facilitated productive team meetings focused on problem-solving, collaboration, and open communication among staff members.
Education
High School Diploma -
Leilehua High School
05.2011
Skills
- Property Maintenance
- Guest Relations
- Vendor coordination
- Security management
- Coaching and Mentoring
- Task Delegation
Languages
Tonga
Native or Bilingual
Timeline
Residential House Manager
Layton Christian Academy
08.2022 - Current
Sales Development Representative
Sales Dojo
02.2021 - 07.2022
Performance Supervisor
Delta Aviation
10.2019 - 02.2021
High School Diploma -
Leilehua High School