Microsoft Word
Christina McDonald-Valentin
Customer Service Specialist
Pocono Pines,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the cosmetology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Barber
SportClips Haircuts
Cherry Hill, NJ
06.2021 - 09.2021
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used clips and shears to complete various types of fades, shaves and cuts.
- Kept detailed records of customer information and services provided to increase return customers by 10%.
- Maintained master calendar of appointments and employee shifts.
- Used scissors, trimmers, clippers, razors and brushes on over 500 customers with 90% customer satisfaction rate.
- Distributed business cards outside of salon to generate new business.
Hairstylist
Christina's Cuts & Colors
San Antonio, TX
10.2020 - 03.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Distributed business cards outside of salon to generate new business.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
Salon Assistant
Hair Friends & Company
Toms River, NJ
09.2019 - 03.2020
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Studied advanced techniques to develop proficiency and better serve customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Restaurant Manager
Charley's Philly Steaks
Fort Dix, NJ
11.2018 - 05.2019
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Interacted positively with customers while promoting base facilities and services.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
Food and Beverage Supervisor
Camelback Ski Resort
Tannersville, PA
11.2016 - 03.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production and plating for quality control.
Ride Supervisor
Six Flags Great Adventure
Jackson , NJ
02.2015 - 10.2015
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Assigned break schedules and specific tasks to workers for optimal coverage of assigned attractions.
Education
Cosmetology License - Cosmetology
Capri Institute of Hair Design
Paramus, NJ 04.2017 - 05.2018
No Degree - General Studies
Ocean County College
Toms River, NJ 09.2015 - 05.2016
High School Diploma -
Toms River High School North
Toms River, NJ 09.2011 - 06.2015
Skills
Strong leader
Customer safety
Complaint resolution
Self-direction
Inbound and outbound calling
Retail store support
POS systems expert
Key holder experience
Money handling abilities
Service standard compliance
Recordkeeping strengths
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Certification
Licensed Cosmetologist - 2017-Present
Timeline
Barber
SportClips Haircuts
06.2021 - 09.2021
Hairstylist
Christina's Cuts & Colors
10.2020 - 03.2021
Salon Assistant
Hair Friends & Company
09.2019 - 03.2020
Restaurant Manager
Charley's Philly Steaks
11.2018 - 05.2019
Cosmetology License - Cosmetology
Capri Institute of Hair Design
04.2017 - 05.2018
Food and Beverage Supervisor
Camelback Ski Resort
11.2016 - 03.2017
No Degree - General Studies
Ocean County College
09.2015 - 05.2016
Ride Supervisor
Six Flags Great Adventure
02.2015 - 10.2015
High School Diploma -
Toms River High School North
09.2011 - 06.2015