Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Shaw

Galion

Summary

Dynamic and results-driven manager with a proven track record at Great Clips, excelling in business management and customer service. Recognized for enhancing client satisfaction and fostering high-performing teams through effective mentoring. A state-licensed cosmetologist skilled in decision-making and multitasking, dedicated to driving operational success and employee engagement.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Barber

Gameday Cuts LLC
Ontario
03.2023 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.

Manager

Claytons Cuts
Willard
03.2019 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

Great Clips
Norwalk
06.2016 - 03.2019
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

High School - General Studies

Willard High School
Willard, OH

Cosmetology -

Pioneer Career Technology Center
Shelby, OH

Skills

  • Strong customer service
  • Verbal communication strength
  • Highly motivated self-starter
  • Advanced communication skills
  • Strong leader
  • Business management
  • Accurate money handling
  • Mentoring and training
  • State licensed cosmetologist
  • Multitasking Abilities
  • Decision-making

Timeline

Barber

Gameday Cuts LLC
03.2023 - Current

Manager

Claytons Cuts
03.2019 - 03.2023

Manager

Great Clips
06.2016 - 03.2019

High School - General Studies

Willard High School

Cosmetology -

Pioneer Career Technology Center

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